PCN Administrator

NHS Jobs; Exeter; Presencial; GBP 22.000 - 30.000; Jornada completa

Descripción de la vacante

NHS Jobs in Exeter is seeking an experienced General Administrative Support to back Dietitians, Occupational Therapists, Pharmacy and Health & Wellbeing Teams. The role provides day-to-day admin assistance, handles emails and calls, and supports meetings and minute-taking.

You will also manage patient communications and appointments, support clinical administration with SystmOne and NHS-mail, and coordinate care home residents with GPs and the broader healthcare team to ensure services run

Formación

• Provide day-to-day administrative support to Dietitians, Occupational Therapists, Pharmacy and Health & Wellbeing Teams.
• Manage emails, telephone calls, letters and incoming and outgoing post; arrange meetings and take minutes.
• Organise and maintain electronic records, databases and waiting lists; prioritise daily tasks.

Responsabilidades

• Manage and prioritise daily tasks to ensure work is completed on time.
• Book meeting rooms, prepare agendas and take minutes during meetings.
• Coordinate patient communications and appointment bookings; respond to inquiries and support access.
• Support clinical administration and patient records using SystmOne and NHS-mail.
• Coordinate care home residents' information and liaise with GPs and healthcare teams.

Descripción del empleo

General Administrative Support

General Administrative Support Provide day-to-day administrative support to Dietitians, Occupational Therapists, Pharmacy and Health & Wellbeing Teams Manage emails, telephone calls, letters and incoming and outgoing post Arrange meetings, training sessions, supervision and team catch-ups Book meeting rooms, prepare agendas and take minutes during meetings Organise and maintain electronic records, databases and waiting lists Manage and prioritise daily tasks to make sure work is completed on time

Patient Communication and Appointments

Patient Communication and Appointments Respond to patient enquiries by telephone, email, text and/or letter Book, rearrange and cancel patient appointments Answer incoming calls professionally and deal with patient queries and direect calls as needed Contact patients about appointments, medication changes, clinical reviews and service updates Make sure patients who need extra support or different ways of communicating are given appropriate help

Clinical Administration and Patient Records

Clinical Administration and Patient Records Arrange and manage clinical appointments and clinics using SystmOne and NHS-mail Calendar Add information from medical letters, discharge summaries and other clinical documents to patient records Review incoming clinical correspondence and send it to the correct team member for action Scan and upload medical documents into SystmOne Manage patient waiting lists, recalls and follow-up appointments Arrange blood tests and other routine investigations when requested

Care Home Support and Coordination

Care Home Support and Coordination Manage and organise a caseload of care home residents, working closely with GPs and the wider healthcare team Register new care home residents with the relevant GP practice Complete initial assessments and personalised care and support plans (PCSPs) with the appropriate clinical team Make sure care home residents' records are up to date, including next of kin, Power of Attorney details, monthly weights and other important information Organise, chair and take minutes at weekly care home ward rounds and MDT meetings, both online and face to face Arrange care home reviews with GPs, Occupational Therapists, Pharmacy Teams and other healthcare professionals Answer telephone calls and queries from care homes and help resolve issues Manage duty screens and deal with medication requests, including urgent and missing medication requests, referring these to the appropriate clinician where necessary Request Treatment Escalation Plans (TEPs) and Just in Case (JIC) medication bags when needed Arrange medication reviews, blood tests and other appointments for care home residents Support the organisation vaccinations for care home residents and housebound patients Pass on important information from GPs and other healthcare professionals to care home staff Support Occupational Therapists with care home visits and assessments where required Work with community services to improve support and care for care home residents

Medication and Prescription Administration

Medication and Prescription Administration Provide administrative support to the Pharmacy Team, GPs and prescribing team Process repeat prescription requests and support the reauthorisation of repeat medication in line with practice procedures and clinician approval Manage and triage medication related tasks, sending them to the appropriate prescriber when needed Deal with general prescription requests and medication queries from patients, care homes and GP reception teams Liaise with community pharmacies about prescription requests, missing medication and other medication issues Review discharge summaries and clinic letters and forward medication related information to the correct team member Send letters and other correspondence to patients about medication changes Arrange and book medication reviews for patients and care home residents Follow up outstanding medication requests and queries Action MHRA (Medicines & Healthcare products Regulatory Agency) alerts in line with practice procedures Share important medication and prescribing updates with GPs and other prescribers Support medication safety work and pharmacy-related projects

Medication Monitoring and Patient Follow-Up

Medication Monitoring and Patient Follow-Up Run searches and identify patients who need medication monitoring or routine reviews Contact patients to remind them to attend for outstanding blood tests and other checks Arrange to follow up patients who need blood pressure readings, height, weight, ECGs, pulse checks and other monitoring Keep track of outstanding monitoring and contact patients who have not attended Inform the appropriate healthcare professional about any outstanding checks or concerns Make sure relevant information is recorded in patient records

Audits, Reports and Patient Safety

Audits, Reports and Patient Safety Help collect and organise information for clinical audits, research and service improvement projects Run reports and gather information for projects, including DMOS and Local Enhanced Service (LES) work Support the completion of CQC and patient safety audits Support the team with new projects and changes to services

Group Sessions and Clinical Service Support

Group Sessions and Clinical Service Support Arrange and organise patient group sessions and clinics Add patients to waiting lists for group sessions and services Send appointment confirmations, reminders and information about group sessions Send patient resources and information before appointments or group sessions Update clinic schedules when staff are on leave or when meetings and other changes affect appointments Rearrange appointments when necessary and inform patients of any changes Organisation, Workload and Patient Care Plan and organise daily work to make sure important tasks are completed on time Manage and prioritise an allocated caseload and workload Support other members of the team when needed Make sure patient appointments, reviews and follow-up actions are properly organised Recognise when a patient may need extra help and pass concerns to the appropriate healthcare professional Support safeguarding arrangements for vulnerable adults and attend safeguarding meetings when required Help follow agreed care plans and make sure relevant information is shared with the right people

Confidentiality

Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. The post holder may have access to confidential information relating to patients and their carer(s), practice staff and other healthcare workers in the performance of their duties outlined in this job description. They may also have access to information relating to practices within the PCN as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of practices within the PCN may only be divulged to authorised persons in accordance with PCN policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Training and personal development

Training and personal development: Training requirements will be monitored by appraisals and will be in accordance with practice requirements. Personal development will be encouraged and supported by Nexus. It is the individuals responsibility to remain up to date with recent developments. Participate in the education and training of students of all disciplines and the introduction of all members of the practice staff where appropriate. Enhance own performance through Continuous Professional Development, attendance at courses and study days as deemed useful, and imparting own knowledge and behaviours to meet the needs of the service. Ensure PREP requirements are met. If it is necessary to expand the role to include additional responsibilities, full training will be given. Develop and maintain a Personal Learning Plan.

Health & Safety

Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in Nexus PCN Health & Safety Policy, individual practice Health & Safety Manuals, and practice Control policies and published procedures.

Equality and Diversity

Equality and Diversity: The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with PCN procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Personal / Professional Development

Personal / Professional Development: The post holder will participate in any training program implemented by the PCN as part of this employment, such training to include: Participation in individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

Quality: The post holder will strive to maintain quality within the PCN, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs.