Payroll Support Officer

NHS; Coventry; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

NHS pension

Salary sacrifice schemes

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Payroll Support Officer to join its busy Payroll Department in Coventry. You will help administer NHS Payroll, ensuring timely, accurate pay and working closely with Pensions, HR, and Expenses.

NHS benefits include pension and salary sacrifice schemes. The role requires strong numerical and communication skills, attention to detail, and the ability to work both independently and as part of a team within a supportive NHS

Qualifications

• Minimum of 5 GCSEs at grade C or above including English and Maths.
• ECDL or equivalent computer skills as a minimum.
• NVQ 3 in relevant subject or equivalent level of experience.

Responsibilities

• Open and date stamp incoming post with an assignment number and obtain authorisation.
• Maintain databases recording all applications for parental leave and distribute to the appropriate officer.
• Respond to requests for earnings details from employees, managers and external agents and provide statistics.
• Monitor electronic post box for amendments and terminations and raise queries with line managers.
• Ensure all payroll paperwork is filed and input data as instructed.
• Be the first contact for payroll queries from staff and managers and respond accurately.
• Provide general reception service for the Payroll department.

Skills

Ability to work under pressure

Meet deadlines

Excellent telephone skills

Attention to detail

Education

GCSEs including English & Maths

ECDL or equivalent

NVQ 3 or equivalent

Tools

ESR

Job description

University Hospitals Coventry and Warwickshire NHS Trust

Payroll Support Officer

The closing date is 24 September 2026

We are looking for an enthusiastic Payroll Support Officer, to help support the administration of NHS Payroll team, you will be based within our busy Payroll Department ensuring the delivery of a high quality service to our work force and external organisations.

You will support the Payroll Team and Payroll Management ensuring all processes within the department is adhered to in a timely and accurate manner. You will work closely with Pensions, Human Resources, and Expenses

You will need to have strong numerical and communication skills, along with the ability to work methodically and show attention to detail. This is an interesting role and we are looking for a conscientious team player who will ensure our high standards and positive reputation is maintained.

Working within the NHS you will be eligible for all our great benefits including NHS pension and salary sacrifice schemes.

Please be advised that sponsorship is not eligible for this post.

Main duties of the job

The post holder will support in the day to day administration and maintenance of Payroll, Pensions and Expenses records to safeguard an accurate and timely data approval and flow to ensure pay is accurate and timely. Also to provide accurate information, on request, to Staff, Managers and external agents;

They will be required to work independently and as part of a Team.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Job responsibilities

• To open and date stamp all incoming post, ensuring each item displays a valid assignment number, and is approved by an authorising signatory in line with the Authorised Signatory List (ASL requirements).
• Responsible for maintaining accurate databases that record all incoming applications for parental leave and distributing these to the appropriate Officer.
• Respond to and accurately carry out requests for earnings details from employees, Managers and external agents, including mortgage providers, and provide statistical information to relevant parties.
• To monitor and maintain the electronic post box for all amendments and terminations, ensuring they are distributed to relevant officer, raising queries for missing details/information directly with line managers, informing the Team Leaders about possible over/underpayments, proactively follow up outstanding queries
• Ensure all paperwork is appropriately filed.
• Assist the office with the input of data as instructed.
• Be the first contact for payroll queries from employees and managers, ensuring accurate and timely response to routine and more complex queries relating pay using tact and sensitivity when staff/managers may become distressed and are unfamiliar with pay processes or national terms and conditions of pay.
• Ensure a strong focus on excellent customer service when answering incoming telephone calls dealing with the enquiry or forwarding to relevant section.
• To provide general reception service for the Payroll department
• Understand and decipher all alterations to E-Roster payments that need to be amended, input and check the claims in an accurate and timely manner.
• Adhering to Policies and propose changes to working practices and procedures within the Payroll Support department with the ability to deal with non-routine queries and a range of procedures and practices across Payroll as a whole.
• Assist and Check elements on all New Starters entered onto ESR by Payroll Officers for accuracy.
• Responsible for voluntary deductions, like Healthcare plans, Union Subs, ensuring appropriate authority is present. Corresponding with the external agencies accordingly
• Create and input assignment sets within ESR for production of payslips for absentees and terminated employees.

For further details of the role please see the attached job description.

Person Specification

Qualifications

• oMinimum of 5 GCSEs at grade C or above including English and Maths oECDL or equivalent computer skills as a minimum oNVQ 3 in relevant subject or equivalent level of experience

Experience

• oClerical experience. Keyboard skills oExperience of basic office processes
• oPayroll Office experience oExperience in a busy office environment oExperience of using Employee Staff Record (ESR)

Knowledge

• oUnderstanding of mathematical concepts and operations. oWorking knowledge of Excel Office based knowledge
• oUnderstanding of HMRC regulations

Skills

• oAbility to work to under pressure Ability to meet deadlines and prioritise Excellent telephone skills oAbility to work with speed whilst ensuring attention to detail and accuracy

Commitment to Trust Values and Behaviours

• oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

University Hospitals Coventry and Warwickshire