Payroll Services Advisor

The Royal Wolverhampton NHS Trust; Stoke-on-Trent; On-site; GBP 26,000 - 27,000; Full time

Job summary

The Royal Wolverhampton NHS Trust is recruiting a Payroll Services Advisor (Band 3) based at the Parklands Office in Stoke to support payroll for around 45,000 employees.

You will process payroll, handle employee queries, and contribute to the smooth operation of ESR/Oracle systems, ensuring accurate pay and pensions administration. A NHS background and payroll qualifications are preferred.

Qualifications

• Previous NHS payroll/expenses experience.
• Ability to handle complex payroll calculations.
• Proficient in Excel and Word; confident with IT systems.
• GCSEs including English and Maths; payroll qualification preferred.

Responsibilities

• Payroll processing and administration for a designated portfolio.
• Respond to staff pay queries via multiple channels.
• Provide a high-standard pensions service and HR/payroll admin.
• Use ESR/Oracle payroll systems and adhere to statutory rules.

Skills

Payroll experience

Complex payroll calculations

Microsoft Excel

Microsoft Word

Payroll software (Oracle)

IT literacy

Education

GCSEs (English & Maths)

Payroll qualifications (NPC/CIPP) or NVQIII

Tools

Oracle

Electronic Staff Record (ESR)

Job description

Main area Payroll Grade Band 3 Contract Permanent Hours

• Full time
• Part time

37.5 hours per week (Full-time or part-time) Job ref 225-CORP-8153755-A

Employer The Royal Wolverhampton NHS Trust Employer type NHS Site Parklands Office Town Stoke Salary £25,760 - £27,476 pro rata per annum Salary period Yearly Closing 30/09/2026 23:59

Payroll Services Advisor

Band 3

Job overview

An exciting opportunity has arisen for an enthusiastic and motivated Payroll Officer/Payroll Services Advisor to join the Payroll Services team to support our payroll shared services for clients across the Black Country and beyond, processing circa. 45,000 employees.

Based in our Parklands Office in Stoke, you will be responsible for a section of payroll for day to day processing, inputting and calculation associated with providing an excellent payroll service.

Main duties of the job

Payroll processing, accurately calculating and administering a designated payroll portfolio including all variations to pay and details affecting pay for staff concerned.

Dealing with employees queries through various communication methods.

The payroll system uses a dedicated NHS system; Electronic Staff Record (ESR) this is an Oracle based system. Experience of Oracle or ESR is highly desirable. An excellent understanding of statutory legislation together with a sound knowledge of IT is essential. You should be able to use Word, Excel and Outlook confidently. Knowledge of EASY would be helpful but not essential.

Working for our organisation

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achievednumerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly

Detailed job description and main responsibilities

To accurately calculate and administer a designated payroll portfolio including all variations to pay and details affecting pay for staff concerned.

To complete all administration for a designated payroll portfolio inclusive of 'P' forms (P45/P46/P60/P6) and send standard letters to employees and external bodies.

To ensure the provision of a 'gold standard' pensions service to employees.

Assistance with the ongoing development of internal Payroll procedures and controls

To assist Team Leaders, with HMRC on taxation issues

Person specification

Experience

• Previous Payroll Experience in NHS Payroll/Expenses
• Experience of complex payroll calculations
• Experience of Microsoft Applications, including Excel and Word
• Ability to plan own workload to ensure weekly, monthly, quarterly and annual deadlines are met.
• Use of Payroll Software, ideally Oracle
• Advance IT skills- high accuracy required

Qualifications

• Good standard of Education 4 GCSEs grade C or above including English and Maths
• Qualification within Payroll (NPC, CIPP) or NVQIII or equivalent gained through training and experience

Flexible Working - As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.
Qualifications - Please be advised that if the post that you are applying for requires any level of qualification (e.g. A-Levels, Degree etc) or Professional Registration (e.g. Nursing and Midwifery Council, General Medical Council etc) you will be required to provide proof as part of the pre-employment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider. Furthermore, a sample of all applicants’ qualifications will be checked back to the educational institution or provider to interview letters to further deter fraud.

Visa/Sponsorship Information

In line with UKVI requirements, the Trust is unable to sponsor any applicants for Skilled Woker Visas who do not meet the minimum eligibility requirements including applicable salary thresholds and concessions. Before applying, please ensure that you have the right to work in the UK, or that the role is eligible for sponsorship. For more information, please visit: Health and Care Worker Visa orSkilled Worker Visa .