Payroll Service Delivery Manager |UK & Ireland | France (optional)

Zalaris; Weybridge; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Private Medical Insurance

Employer pension contributions

Bonus scheme with accelerators

Annual Leave Purchase

Mental health support

Employee Assistance

Job summary

Zalaris is seeking a Service Delivery Manager to join the UK and Ireland Service Delivery team in Weybridge. You will act as trusted advisor and lead high-quality payroll service delivery, ensuring operational excellence and customer satisfaction.

There may be opportunities to support French customers as well. You will coordinate payroll delivery with specialists across local, nearshore and offshore centres, build strong customer relationships, and drive continuous improvements.

Qualifications

• Experience in Payroll, HR Services, Service Delivery or Customer Success.
• Knowledge of UK and Irish payroll processes and modern HR tech.
• French language skills would be a strong asset for French customers.
• Bachelor's or master's degree in Finance, Accounting, Business Admin or HR.

Responsibilities

• Act as primary contact for UK and Irish stakeholders with high service quality.
• Coordinate payroll service delivery across local, nearshore and offshore centres.
• Understand customers' payroll processes and business needs.
• Ensure SLAs, quality standards and procedures are followed.
• Manage customer service financials and support budgeting.
• Support system changes, testing, deployments and continuous improvements.
• Ensure governance, controls and policies are followed.
• Maintain professional communication with customers and internal teams.
• Collaborate and share knowledge across the payroll delivery org.
• Participate in local management and service development planning.

Skills

Payroll, HR Services

Service Delivery

Customer Success

Stakeholder management

Education

Bachelor's or Master's in Finance

Finance, Accounting, Business Admin

HR-related degree

Tools

SAP HCM

SuccessFactors

Workday

Job description

Are you passionate about delivering exceptional payroll and HR services while building strong relationships with customers?

We are looking for a Service Delivery Manager to join our UK and Ireland Service Delivery team. In this role, you will act as a trusted advisor and primary point of contact for our customers, ensuring high-quality payroll service delivery, operational excellence, and customer satisfaction. Depending on business needs and your experience, there may also be an opportunity to take responsibility for customers in the French region.

Zalaris is a leading provider of Human Capital Management (HCM) solutions and payroll services in Europe, helping organisations transform HR and payroll through innovative technology, deep domain expertise, and high-quality service delivery.

Your Responsibilities

• Act as the primary point of contact for UK and Irish customer stakeholders, ensuring excellent customer service and high-quality service delivery.
• Coordinate payroll service delivery and collaborate with payroll specialists across our local, nearshore, and offshore delivery centres.
• Develop a solid understanding of customers' payroll processes and business needs.
• Ensure compliance with agreed service levels, quality standards, and operational procedures.
• Manage customer service financials and support budget planning activities.
• Support payroll system changes, testing activities, deployments, and continuous service improvements.
• Ensure relevant Zalaris controls, policies, and governance requirements are implemented and followed.
• Maintain efficient and professional communication with both customers and internal stakeholders.
• Support collaboration, knowledge sharing, and engagement across the payroll delivery organisation.
• Participate in local management activities and contribute to service development initiatives and planning.
• French payroll experience and French language skills would be considered a valuable asset due to potential involvement with customers in the French region.

Your Experience and Skills

• Experience within Payroll, HR Services, Service Delivery, Customer Success, or related environments.
• Knowledge of UK and Irish payroll processes and experience working with modern Payroll and HR technologies, such as SAP HCM, SuccessFactors, Workday, or similar solutions.
• Strong customer service, relationship management, and stakeholder management skills.
• Excellent problem-solving and decision‑making abilities.
• Strong organisational, prioritisation, and time management skills.
• Interest in process improvement, modern technologies, and innovative ways of working.
• French language skills would be considered a strong asset in this role
• Bachelor's or Master's degree in Finance, Accounting, Business Administration, Human Resources, or a related field.

What we offer

• Customer and Employee Referral schemes.
• Occupational maternity leave package (12 weeks).
• Life assurance (3x basic salary).
• Employer pension contributions of 5%.
• Bonus scheme with accelerators.
• Private Medical Insurance (with option to add dependents).
• Employee education and apprenticeship opportunities (i.e. free SAP learning and/or relevant qualifications).
• Financial rewards for long service and achievements.
• Free eye testsMonthly ZALOTTO! (£100 cash prize draw)
• Work-life balance and flexibility ethos.
• Strong leadership with an open-door policy.
• Non-hierarchical approach to people management.
• Company social and team bonding events.
• Annual Leave Purchase scheme.
• Additional leave for Long Service (+1d holiday from start of 5th year of service).
• SabbaticalCorporate branded merchandise.
• Employee recognition programme.
• Zalaris mentorship programmeMental health support.
• Employee Assistance Programme (“Zealth”).
• Paid time off for community volunteering ("The Good Zeed").
• Retirement (finan\ cial) information pack (from our pension provider, 6 months prior to retirement)