Payroll Service Delivery Manager

ZALARIS Deutschland AG; United Kingdom; On-site; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Life assurance (3x basic salary)

Employer pension contributions 5%

Bonus scheme with accelerators

Private Medical Insurance

Education and apprenticeship support

Annual Leave Purchase scheme

Job summary

Zalaris is seeking a Service Delivery Manager to lead payroll service delivery for UK and Ireland, acting as the trusted advisor for customers and ensuring high quality payroll services. Depending on business needs, there may be responsibility for French region customers as well.

You will work with local, nearshore, and offshore delivery centres to ensure operational excellence and strong customer satisfaction, while managing financials and governance requirements.

Qualifications

• Experience in Payroll, HR Services, Service Delivery or Customer Success.
• Knowledge of UK and Ireland payroll processes and modern payroll HR tech.
• Strong customer service and stakeholder management skills.
• Excellent problem solving and decision making abilities.
• Good organisation, prioritisation and time management.

Responsibilities

• Act as the primary point of contact for UK and Irish customer stakeholders.
• Coordinate payroll service delivery with payroll specialists across delivery centres.
• Understand customers' payroll processes and business needs.
• Ensure service levels, quality standards, and procedures are met.
• Assist with payroll system changes, testing, deployments and improvements.
• Ensure governance and policy adherence; maintain clear communications.
• Support collaboration and knowledge sharing across the payroll delivery organisation.
• Participate in local management activities and service development planning.

Skills

Payroll

Customer relationship

Stakeholder management

Problem solving

Organisation & time management

Education

Bachelor's or Master's in Finance/Accounting/Business

Tools

SAP HCM

SuccessFactors

Workday

Job description

Job Title: Payroll Service Delivery Manager

Location: Weybridge, GB

Reference No: 3441

Office Type: Office

Elevate Your Career with Zalaris

Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.

We’re big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference.

We foster open communication and short decision-making paths that encourage creative and innovative thinking.

Zalaris’ culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit. We’re committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness. Zalaris’ employees come from different backgrounds, cultures, and walks of life, and we are proud of it.

Role Summary

Are you passionate about delivering exceptional payroll and HR services while building strong relationships with customers?

We are looking for a Service Delivery Manager to join our UK and Ireland Service Delivery team. In this role, you will act as a trusted advisor and primary point of contact for our customers, ensuring high-quality payroll service delivery, operational excellence, and customer satisfaction. Depending on business needs and your experience, there may also be an opportunity to take responsibility for customers in the French region.

Zalaris is a leading provider of Human Capital Management (HCM) solutions and payroll services in Europe, helping organisations transform HR and payroll through innovative technology, deep domain expertise, and high-quality service delivery.

Your Responsibilities

• Act as the primary point of contact for UK and Irish customer stakeholders, ensuring excellent customer service and high-quality service delivery.
• Coordinate payroll service delivery and collaborate with payroll specialists across our local, nearshore, and offshore delivery centres.
• Develop a solid understanding of customers' payroll processes and business needs.
• Ensure compliance with agreed service levels, quality standards, and operational procedures.
• Manage customer service financials and support budget planning activities.
• Support payroll system changes, testing activities, deployments, and continuous service improvements.
• Ensure relevant Zalaris controls, policies, and governance requirements are implemented and followed.
• Maintain efficient and professional communication with both customers and internal stakeholders.
• Support collaboration, knowledge sharing, and engagement across the payroll delivery organisation.
• Participate in local management activities and contribute to service development initiatives and planning.

French payroll experience and French language skills would be considered a valuable asset due to potential involvement with customers in the French region.

Your Experience and Skills

• Experience within Payroll, HR Services, Service Delivery, Customer Success, or related environments.
• Knowledge of UK and Irishpayroll processes and experience working with modern Payroll and HR technologies, such as SAP HCM, SuccessFactors, Workday, or similar solutions.
• Strong customer service, relationship management, and stakeholder management skills.
• Excellent problem-solving and decision-making abilities.
• Strong organisational, prioritisation, and time management skills.
• Interest in process improvement, modern technologies, and innovative ways of working.
• French language skills would be considered a strong asset in this role
• Bachelor's or Master's degree in Finance, Accounting, Business Administration, Human Resources, or a related field.

What we offer

• Customer and Employee Referral schemes.
• Occupational maternity leave package (12 weeks).
• Life assurance (3x basic salary).
• Employer pension contributions of 5%.
• Bonus scheme with accelerators.
• Private Medical Insurance (with option to add dependents).
• Employee education and apprenticeship opportunities (i.e. free SAP learning and/or relevant qualifications).
• Financial rewards for long service and achievements.
• Free eye testsMonthly ZALOTTO! (£100 cash prize draw)
• Work-life balance and flexibility ethos.
• Strong leadership with an open-door policy.
• Non-hierarchical approach to people management.
• Company social and team bonding events.
• Annual Leave Purchase scheme.
• Additional leave for Long Service (+1d holiday from start of 5th year of service).
• SabbaticalCorporate branded merchandise.
• Employee recognition programme.
• Zalaris mentorship programmeMental health support.
• Employee Assistance Programme (“Zealth”).
• Paid time off for community volunteering ("The Good Zeed").
• Retirement (financial) information pack (from our pension provider, 6 months prior to retirement)

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Ready to become part of our team? Join us at Zalaris and be a part of a vibrant, collaborative community of Tech HR and payroll experts dedicated to grow and innovate. #team Zalaris