Payroll Service Delivery Lead (UK & Ireland)

Zalaris; Weybridge; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Private Medical Insurance

Employer pension contributions

Bonus scheme with accelerators

Annual Leave Purchase

Mental health support

Employee Assistance

Job summary

Zalaris is seeking a Service Delivery Manager to join the UK and Ireland Service Delivery team in Weybridge. You will act as trusted advisor and lead high-quality payroll service delivery, ensuring operational excellence and customer satisfaction.

There may be opportunities to support French customers as well. You will coordinate payroll delivery with specialists across local, nearshore and offshore centres, build strong customer relationships, and drive continuous improvements.

Qualifications

• Experience in Payroll, HR Services, Service Delivery or Customer Success.
• Knowledge of UK and Irish payroll processes and modern HR tech.
• French language skills would be a strong asset for French customers.
• Bachelor's or master's degree in Finance, Accounting, Business Admin or HR.

Responsibilities

• Act as primary contact for UK and Irish stakeholders with high service quality.
• Coordinate payroll service delivery across local, nearshore and offshore centres.
• Understand customers' payroll processes and business needs.
• Ensure SLAs, quality standards and procedures are followed.
• Manage customer service financials and support budgeting.
• Support system changes, testing, deployments and continuous improvements.
• Ensure governance, controls and policies are followed.
• Maintain professional communication with customers and internal teams.
• Collaborate and share knowledge across the payroll delivery org.
• Participate in local management and service development planning.

Skills

Payroll, HR Services

Service Delivery

Customer Success

Stakeholder management

Education

Bachelor's or Master's in Finance

Finance, Accounting, Business Admin

HR-related degree

Tools

SAP HCM

SuccessFactors

Workday

Job description

Zalaris is seeking a Service Delivery Manager to join the UK and Ireland Service Delivery team in Weybridge. You will act as trusted advisor and lead high-quality payroll service delivery, ensuring operational excellence and customer satisfaction.

There may be opportunities to support French customers as well. You will coordinate payroll delivery with specialists across local, nearshore and offshore centres, build strong customer relationships, and drive continuous improvements.