Payroll Service Coordinator: Frontline Support & Data

ISS Facility Services UK; Weybridge; On-site; GBP 27,000 - 36,000; Full time

Job summary

ISS Facility Services UK is seeking a Payroll Service Coordinator to join our Central Payroll team and be the first point of contact for employee payroll queries. You’ll deliver a professional, timely, and helpful payroll service while supporting colleagues across Payroll, People & Culture, Pensions and other teams.

You’ll handle queries via our system, phone and email, manage SLAs, protect data privacy and contribute to continuous service improvements in a large, complex organisation.

Qualifications

• Excellent communication and customer service skills.
• Attention to detail and accuracy.
• Strong IT skills with Excel and Outlook.
• Able to prioritise and meet deadlines.
• Data privacy awareness.

Responsibilities

• Act as the first point of contact for employee payroll queries via our query system, phone and email.
• Log, manage and monitor queries, ensuring they are resolved within agreed SLAs.
• Respond to queries directly or assign them to the appropriate team for resolution.
• Monitor and chase outstanding queries to ensure timely completion.
• Deliver a high-quality customer experience to our placemakers.
• Support the Payroll Service Manager during key payroll periods and with wider team activities.
• Work with internal teams to identify recurring queries and help improve the payroll service.
• Manage password reset requests and other administrative payroll activities.
• Handle employee data securely and in line with data privacy requirements.

Skills

Communication skills

Attention to detail

Organization

Teamwork

Data privacy awareness

Independent work

Relationship building

Customer service

Tools

Excel

Outlook

Job description

ISS Facility Services UK is seeking a Payroll Service Coordinator to join our Central Payroll team and be the first point of contact for employee payroll queries. You’ll deliver a professional, timely, and helpful payroll service while supporting colleagues across Payroll, People & Culture, Pensions and other teams.

You’ll handle queries via our system, phone and email, manage SLAs, protect data privacy and contribute to continuous service improvements in a large, complex organisation.