Payroll Service Coordinator — Elevate Employee Experience

ISS Facilities Services; Weybridge; On-site; GBP 26,000 - 34,000; Full time

Job summary

ISS Facilities Services is recruiting a Payroll Service Coordinator in Weybridge to provide first-line support for employee payroll queries and ensure timely resolution within SLAs. You will log, track and manage inquiries, support the payroll team during peak periods and deliver a high-quality customer service experience to staff.

The role emphasizes strong communication, attention to detail and the ability to manage multiple priorities while maintaining data accuracy.

Qualifications

• Strong customer service and communication skills.
• Excellent written and verbal communication skills.
• Excellent attention to detail with a high level of accuracy.
• Good Excel, Outlook and general IT skills.
• Confident in handling and working with data.
• Ability to organise and prioritise workloads effectively to meet deadlines.
• Team-focused, flexible and confident working independently.

Responsibilities

• Act as the first point of contact for employee payroll queries via phone, email and the query management system.
• Log, manage and monitor payroll queries to ensure timely resolution.
• Respond directly to queries or allocate them to the appropriate team for action.
• Monitor and follow up outstanding queries to support a positive employee experience.
• Ensure all payroll queries are resolved within agreed service level agreements (SLAs).
• Support the wider Payroll Service Team during key payroll periods.
• Monitor and chase outstanding payroll queries on a daily basis.
• Deliver a high-quality payroll customer service experience to employees.

Skills

Strong customer service

Excellent communication

Attention to detail

Data handling

Time management

Teamwork

Independent working

Tools

Excel

Outlook

General IT skills

Job description

ISS Facilities Services is recruiting a Payroll Service Coordinator in Weybridge to provide first-line support for employee payroll queries and ensure timely resolution within SLAs. You will log, track and manage inquiries, support the payroll team during peak periods and deliver a high-quality customer service experience to staff.

The role emphasizes strong communication, attention to detail and the ability to manage multiple priorities while maintaining data accuracy.