Payroll Coordinator

ISS Facility Services UK; Weybridge; On-site; GBP 27,000 - 36,000; Full time

Job summary

ISS Facility Services UK is seeking a Payroll Service Coordinator to join our Central Payroll team and be the first point of contact for employee payroll queries. You’ll deliver a professional, timely, and helpful payroll service while supporting colleagues across Payroll, People & Culture, Pensions and other teams.

You’ll handle queries via our system, phone and email, manage SLAs, protect data privacy and contribute to continuous service improvements in a large, complex organisation.

Qualifications

• Excellent communication and customer service skills.
• Attention to detail and accuracy.
• Strong IT skills with Excel and Outlook.
• Able to prioritise and meet deadlines.
• Data privacy awareness.

Responsibilities

• Act as the first point of contact for employee payroll queries via our query system, phone and email.
• Log, manage and monitor queries, ensuring they are resolved within agreed SLAs.
• Respond to queries directly or assign them to the appropriate team for resolution.
• Monitor and chase outstanding queries to ensure timely completion.
• Deliver a high-quality customer experience to our placemakers.
• Support the Payroll Service Manager during key payroll periods and with wider team activities.
• Work with internal teams to identify recurring queries and help improve the payroll service.
• Manage password reset requests and other administrative payroll activities.
• Handle employee data securely and in line with data privacy requirements.

Skills

Communication skills

Attention to detail

Organization

Teamwork

Data privacy awareness

Independent work

Relationship building

Customer service

Tools

Excel

Outlook

Job description

Location: Weybridge, with travel to ISS offices and client sites as required

Join ISS and build your career with us:

We’re looking for a Payroll Service Coordinator to join our Central Payroll team and be the first point of contact for employee payroll queries.

This is a great opportunity for someone who enjoys delivering excellent customer service, working with people and solving problems. You’ll play an important role in making sure our placemakers receive a professional, timely and helpful payroll service.

You’ll work closely with our Payroll, People & Culture, Pensions and wider business teams, gaining valuable experience within a large and complex organisation.

What you’ll do

• Act as the first point of contact for employee payroll queries via our query system, phone and email.
• Log, manage and monitor queries, ensuring they are resolved within agreed SLAs.
• Respond to queries directly or assign them to the appropriate team for resolution.
• Monitor and chase outstanding queries to ensure timely completion.
• Deliver a high-quality customer experience to our placemakers.
• Support the Payroll Service Manager during key payroll periods and with wider team activities.
• Work with internal teams to identify recurring queries and help improve the payroll service.
• Manage password reset requests and other administrative payroll activities.
• Handle employee data securely and in line with data privacy requirements.

What you’ll bring

• Strong written and verbal communication skills.
• Excellent attention to detail and accuracy.
• Good IT skills, including Excel and Outlook, with confidence working with data.
• Ability to organise and prioritise workloads and meet deadlines.
• A flexible, adaptable and collaborative approach.
• Awareness of data privacy and the importance of handling employee information securely.
• Ability to build positive relationships with colleagues and stakeholders.
• Confidence working independently as well as part of a team.

Why ISS?

At ISS, you’re not just joining a payroll team — you’re joining a global organisation with opportunities to build a career.

We’re committed to developing our people from within, giving you the opportunity to build your payroll knowledge, develop new skills and take on greater responsibility as your career progresses.

You’ll be part of a supportive team where you can learn from experienced payroll professionals, work across a diverse business and make a real difference to the experience of our people.

If you’re customer-focused, organised and ready to take the next step in your career, we’d love to hear from you.