Payroll Service Coordinator

ISS; Westcott; On-site; GBP 23,000 - 32,000; Full time

Job summary

ISS is seeking a customer-focused payroll support professional in the United Kingdom to deliver a high-quality service to employees. You will be the first point of contact for payroll queries by phone, email and the query management system, logging and triaging requests.

You will work with the Payroll Service Team during peak periods, ensuring queries meet SLAs, maintaining accuracy and attention to detail, and supporting colleagues across the payroll cycle.

Qualifications

• Strong customer service and communication skills.
• Demonstrable ability to provide first-class, professional customer service.
• Excellent written and verbal communication skills.
• Excellent attention to detail with a high level of accuracy.
• Good Excel, Outlook and general IT skills.
• Confident in handling and working with data.
• Ability to organise and prioritise workloads effectively to meet deadlines.
• Team-focused, flexible and confident working independently.

Responsibilities

• Log, manage and monitor payroll queries to ensure timely resolution.
• Act as the first point of contact for employee payroll queries via phone, email and the query management system.
• Respond directly to queries or allocate them to the appropriate team for action.
• Monitor and follow up outstanding queries to support a positive employee experience.
• Ensure all payroll queries are resolved within agreed service level agreements (SLAs).
• Support the wider Payroll Service Team during key payroll periods.
• Monitor and chase outstanding payroll queries on a daily basis.
• Deliver a high-quality payroll customer service experience to employees.

Skills

Customer service

Communication skills

Attention to detail

Excel

Outlook

Data handling

Prioritisation

Independent work

Tools

Excel

Outlook

Job description

Responsibilities

• The successful candidate will play a key role in delivering a high-quality payroll customer service experience for employees., Act as the first point of contact for employee payroll queries via phone, email and the query management system.
• Log, manage and monitor payroll queries to ensure timely resolution.
• Respond directly to queries or allocate them to the appropriate team for action.
• Monitor and follow up outstanding queries to support a positive employee experience.
• Ensure all payroll queries are resolved within agreed service level agreements (SLAs).
• Support the wider Payroll Service Team during key payroll periods.
• Monitor and chase outstanding payroll queries on a daily basis.
• Deliver a high-quality payroll customer service experience to employees.

We are looking for a customer-focused individual with strong communication skills, excellent attention to detail and the ability to manage multiple priorities., Strong customer service and communication skills.

Key Qualifications

• Strong customer service and communication skills.
• Demonstrable ability to provide first-class, professional customer service.
• Excellent written and verbal communication skills.
• Excellent attention to detail with a high level of accuracy.
• Good Excel, Outlook and general IT skills.
• Confident in handling and working with data.
• Ability to organise and prioritise workloads effectively to meet deadlines.
• Team-focused, flexible and confident working independently.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.