Payroll Team Lead

ISS Facility Services UK; Weybridge; On-site; GBP 32,000 - 42,000; Full time

Job summary

ISS Facility Services UK is seeking an experienced Payroll Service Team Leader to join our payroll function in Weybridge. You will lead day-to-day payroll activities and support Advisors in a fast-paced, client-focused environment.

You will drive performance, manage KPIs, and ensure compliance with UK payroll legislation, while building strong relationships with stakeholders. Travel to ISS offices and client sites as required.

Qualifications

• Proven payroll and customer service experience.
• Experience coaching, mentoring or supervising a team.
• Strong understanding of UK payroll legislation and processes.
• Excellent communication and stakeholder management skills.
• Ability to manage competing priorities and meet deadlines.

Responsibilities

• Lead the day-to-day activities of the Payroll Service Team, ensuring workloads and SLAs are effectively managed.
• Coach, support and develop Payroll Service Advisors through feedback, training and performance management.
• Act as the escalation point for complex, sensitive or unresolved payroll queries.
• Monitor team performance, quality and productivity against KPIs and SLAs.
• Analyse service data and customer feedback to identify trends, root causes and improvements.
• Build strong relationships with Payroll Delivery and key stakeholders to resolve issues and enhance the service.
• Promote best practice and a culture of continuous improvement.

Skills

Payroll and customer service

Coaching mentoring supervising

UK payroll legislation

Communication stakeholder management

Prioritization deadlines

Attention to detail

Job description

Location: Weybridge, with travel to ISS offices and client sites as required

Join ISS and build your career with us:

We're looking for an experienced Payroll Service Team Leader to join our Payroll function at ISS and play a key role in delivering an exceptional experience for our placemakers.

ISS is a global workplace experience and facilities management organisation, operating across more than 30 countries and employing hundreds of thousands of people worldwide. Our people are at the heart of what we do, and our Payroll teams play a vital role in supporting them.

This is an opportunity to join a large, established and continually evolving organisation, where you can make an impact, develop your expertise and build a long-term career.

What you'll do

• Lead the day-to-day activities of the Payroll Service Team, ensuring workloads and SLAs are effectively managed.
• Coach, support and develop Payroll Service Advisors through feedback, training and performance management.
• Act as the escalation point for complex, sensitive or unresolved payroll queries.
• Monitor team performance, quality and productivity against KPIs and SLAs.
• Analyse service data and customer feedback to identify trends, root causes and improvements.
• Build strong relationships with Payroll Delivery and key stakeholders to resolve issues and enhance the service.
• Promote best practice and a culture of continuous improvement.

What you'll bring

• Proven payroll and customer service experience.
• Experience coaching, mentoring or supervising a team.
• Strong understanding of UK payroll legislation and processes.
• Excellent communication and stakeholder management skills.
• Ability to manage competing priorities and meet deadlines.
• Strong attention to

If you're ready to take the next step in your payroll career and want to be part of ISS, we'd love to hear from you.