Payroll Delivery Manager

ISS; Westcott; On-site; GBP 60,000 - 85,000; Full time

Job summary

ISS is seeking a Payroll Delivery Manager to lead the Government, Healthcare and Education fortnightly payroll teams in the UK. The role focuses on accurate, timely payroll delivery, escalation of complex issues, and maintaining compliance with payroll legislation while driving service improvements.

You will partner with the Head of Payroll Service and Delivery to uphold high standards of payroll accuracy and customer service.

Qualifications

• Demonstrated leadership experience in payroll delivery.
• Extensive fortnightly payroll knowledge for Government/Healthcare/Education sectors.
• Proven ability to manage stakeholders, resources and service performance.

Responsibilities

• Lead the Government, Healthcare & Education fortnightly payroll teams.
• Oversee accurate and timely delivery of fortnightly payroll.
• Manage team performance and development.
• Plan resources and allocate workloads across the team.
• Oversee payroll controls and compliance with legislation and processes.
• Monitor KPIs and SLAs.
• Act as primary escalation point for complex payroll issues.
• Manage SD Worx and stakeholders, drive service improvements.

Skills

Leadership

Fortnightly payroll

Stakeholder management

Service performance

Advanced Excel

Data management

Problem solving

Decision making

UK payroll compliance

AfC knowledge

Job description

We are seeking a Payroll Delivery Manager to lead the day-to-day operation of the Government, Healthcare & Education payroll teams, ensuring the accurate and timely delivery of fortnightly payroll services.

This role acts as a key escalation point for business unit customers and supports the successful delivery of payroll operations. We are looking for a payroll professional with strong leadership experience, extensive fortnightly payroll knowledge, and a proven ability to manage stakeholders, resources, and service performance.

The successful candidate will work in partnership with the Head of Payroll Service and Delivery to maintain high standards of payroll compliance and service excellence.

Key Responsibilities

• Lead the Government, Healthcare & Education fortnightly payroll teams.
• Oversee the accurate and timely delivery of fortnightly payroll.
• Manage team performance and support ongoing development.
• Plan resources and allocate workloads effectively across the team.
• Oversee payroll controls and ensure compliance with payroll legislation and processes.
• Monitor and manage key performance indicators (KPIs) and service level agreements (SLAs).
• Act as the primary escalation point for complex payroll and business issues.
• Manage SD Worx and key stakeholders, driving service improvements and supporting business continuity.
• Payroll experience, including team management experience.
• Strong fortnightly payroll experience.
• Knowledge of Agenda for Change (AfC).
• Strong understanding of UK payroll legislation and compliance requirements.
• Advanced Excel and data management skills.
• Strong leadership and people management capabilities.
• Excellent stakeholder management skills.
• Strong problem-solving and decision-making abilities.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

#Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.