Payroll Project Manager

Retail Human Resources plc; Liverpool; On-site; GBP 92,000 - 129,000; Full time

Job summary

Retail Human Resources plc seeks an experienced Payroll Implementation Recovery Project Manager for an immediate-start, Liverpool-based temporary contract. The role focuses on stabilising a live payroll programme, driving issue resolution and restoring confidence across the business.

You will conduct discovery, lead root-cause analysis, and coordinate technical, payroll operations and training workstreams, ensuring a smooth transition to BAU once stabilisation is achieved.

Qualifications

• Extensive project management experience delivering payroll, HRIS or ERP programmes.
• Experience in implementation recovery, stabilisation or post-go-live remediation.
• Strong stakeholder management across technical and business teams.

Responsibilities

• Assess current state and validate issues, risks and impacts.
• Lead root cause analysis across technology, processes and change.
• Develop and mobilise a prioritised recovery roadmap with milestones.
• Coordinate multiple workstreams including technical, payroll operations and training.
• Establish governance, RAID management and escalation processes.
• Support transition to a stable BAU operating model.

Skills

Payroll projects

HRIS projects

ERP programmes

Stakeholder management

Governance

Job description

Payroll Implementation Recovery Project Manager | Immediate Start | Liverpool | Temporary Contract

We're recruiting an experienced payroll implementation recovery project manager for an immediate-start temporary contract based in Liverpool.

This is an excellent opportunity for a senior project professional with a proven track record of recovering complex payroll, HRIS or ERP implementations. You'll take ownership of stabilising a live payroll programme, driving issue resolution, establishing effective governance, and restoring confidence across the business.

The Role

• Assessing the current state of the programme and validating outstanding issues, risks and impacts
• Completing structured root cause analysis across technology, processes, controls, training and change
• Developing and mobilising a prioritised recovery roadmap
• Coordinating technical, operational, testing, training and communications workstreams
• Establishing governance, reporting, RAID management and escalation processes
• Supporting the transition to a stable Business-as-Usual operating model

Key Responsibilities

• Conduct discovery workshops and stakeholder interviews
• Review project documentation, risks and open defects
• Lead root cause analysis and define corrective actions
• Develop integrated recovery plans, workstreams and milestones
• Coordinate technical teams, payroll operations, HR, vendors and business stakeholders
• Manage RAID logs, actions, dependencies and decision registers
• Prepare executive status reports and steering committee updates
• Oversee testing, readiness activities and implementation tracking
• Coordinate training, communications and change management activity
• Ensure a smooth transition into BAU ownership once stabilisation has been achieved

What We're Looking For

• Extensive Project Management experience delivering payroll, HRIS or ERP programmes
• Previous experience leading implementation recovery, stabilisation or post-go-live remediation projects
• Strong stakeholder management across technical and business teams
• Excellent governance, planning and reporting skills
• Proven root cause analysis and structured problem-solving capability
• Outstanding communication and facilitation skills

Desirable experience includes

• UK payroll operations knowledge
• Vendor management experience
• PRINCE2, PMP, MSP or Agile certification
• Change management experience or qualifications

The Opportunity

• Immediate start
• Interim / Temporary Contract
• Liverpool-based
• Opportunity to make a significant impact by restoring payroll stability and operational confidence

Reference: RO - 772222