Payroll Recovery Project Manager – Immediate Start

Retail Human Resources plc; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Retail Human Resources plc in London is seeking an experienced payroll implementation recovery project manager for an immediate-start interim contract. You will stabilise a live payroll programme, drive issue resolution, establish governance and restore confidence across the business.

Ideal candidate has senior project management experience delivering payroll, HRIS or ERP recoveries, with strong stakeholder management, governance, and communication skills, and will lead cross-functional teams

Qualifications

• Extensive project management experience delivering payroll, HRIS or ERP programmes.
• Experience leading implementation recovery, stabilisation or post-go-live remediation projects.
• Strong stakeholder management across technical and business teams.
• Excellent governance, planning and reporting skills.
• Proven root cause analysis and structured problem-solving capability.
• Outstanding communication and facilitation skills.

Responsibilities

• Assess the current state of the programme and validate outstanding issues, risks and impacts.
• Complete structured root cause analysis across technology, processes, controls, training and change.
• Develop and mobilise a prioritised recovery roadmap.
• Coordinate technical, operational, testing, training and communications workstreams.
• Establish governance, reporting, RAID management and escalation processes.
• Support the transition to a stable Business-as-Usual operating model.
• Conduct discovery workshops and stakeholder interviews.
• Review project documentation, risks and open defects.
• Lead root cause analysis and define corrective actions.
• Develop integrated recovery plans, workstreams and milestones.
• Coordinate technical teams, payroll operations, HR, vendors and business stakeholders.
• Manage RAID logs, actions, dependencies and decision registers.
• Prepare executive status reports and steering committee updates.
• Oversee testing, readiness activities and implementation tracking.
• Coordinate training, communications and change management activity.
• Ensure a smooth transition into BAU ownership once stabilisation has been achieved.

Skills

Project management

Stakeholder management

Governance & reporting

Root cause analysis

Change management

Communication skills

Education

PRINCE2

PMP

MSP

Agile certification

Job description

Retail Human Resources plc in London is seeking an experienced payroll implementation recovery project manager for an immediate-start interim contract. You will stabilise a live payroll programme, drive issue resolution, establish governance and restore confidence across the business.

Ideal candidate has senior project management experience delivering payroll, HRIS or ERP recoveries, with strong stakeholder management, governance, and communication skills, and will lead cross-functional teams