Payroll Onboarding Specialist

IRIS Software Group; Greater London; On-site; GBP 45,000 - 75,000; Full time

Job summary

IRIS Software Group is seeking an Implementation Consultant with hands-on payroll experience to lead payroll software implementations for customers.

You will understand client payroll processes, configure SaaS solutions, manage data migration and testing, and guide users through go-live and training. This role requires strong customer-facing skills and payroll knowledge within a SaaS environment.

Qualifications

• Hands-on payroll knowledge essential.
• Experience in SaaS/software implementation, onboarding or technical consulting.
• Experience working directly with customers to understand requirements and implement solutions.
• Experience with payroll software or systems.
• Understanding of software configuration, workflows and integrations.
• Experience with APIs, ETL, data migration or data transformation.

Responsibilities

• Manage payroll software implementations for new and existing customers.
• Understand customers’ payroll processes and translate into software setup.
• Configure SaaS products, workflows and customer-specific requirements.
• Support payroll data migration, integrations and testing.
• Guide customers through user acceptance testing and go-live readiness.
• Deliver training and explain software clearly to customers.
• Support customers during go-live and ongoing support.

Skills

Payroll knowledge

SaaS implementations

Customer onboarding

API ETL experience

Tools

Salesforce

Jira

Confluence

Job description

About IRIS

IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.

About IRIS

IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms. We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast. At IRIS Software Group, we create software that helps businesses manage critical processes including payroll, HR, finance and compliance. We’re looking for an Implementation Consultant with hands‑on payroll experience to help customers successfully implement our SaaS solutions. Payroll knowledge is essential for this role. You might have gained this through payroll processing, payroll software, payroll systems or payroll implementation. Alongside this, you’ll have experience implementing, configuring or supporting software and be comfortable working directly with customers. You’ll take customers from understanding their requirements through to configuration, data migration, testing, training and go‑live. It’s a hands‑on, customer‑facing role where you’ll solve problems, manage multiple pieces of work and build deeper expertise in payroll technology.

What Will You Be Doing?

As An Implementation Consultant, You Will

• Manage payroll software implementations for new and existing customers
• Understand customers’ payroll processes and requirements and translate these into the right software setup
• Configure SaaS products, workflows and customer‑specific requirements
• Support payroll data migration, integrations and testing
• Work with APIs, ETL processes and data transformation where required
• Guide customers through user acceptance testing and readiness for go‑live
• Deliver training and explain software clearly to customers
• Support customers during go‑live and their transition into ongoing support
• Manage multiple customer projects and priorities at the same time
• Work with Sales, Product, Engineering and Customer Success to resolve issues and deliver successful outcomes
• Keep customers informed about progress, timelines, risks and issues
• Travel to customer sites when required.

What Are We Looking For?

We’re Particularly Interested In People With

• Hands‑on payroll experience and a good understanding of payroll processes – essential
• Experience in SaaS/software implementation, onboarding or technical consulting
• Experience working directly with customers to understand requirements and implement solutions
• Experience with payroll software or systems
• Understanding of software configuration, workflows and integrations
• Experience with APIs, ETL, data migration or data transformation
• Confidence managing several customers, projects or priorities
• The ability to explain software and technical information in simple terms
• Experience with Salesforce, Jira, Confluence or similar tools would be useful

You may currently be an Implementation Consultant, Payroll Implementation Consultant, Payroll Systems Consultant, Payroll Consultant, SaaS Consultant or Technical Consultant.

You don’t need to know IRIS products already. This role is suited to someone with relevant hands‑on experience who wants to develop deeper payroll, product and technical expertise.

What Can IRIS Offer You?

• The opportunity to develop specialist expertise in payroll technology and SaaS
• Ownership of customer implementations and technical project work
• Support from experienced colleagues across Professional Services
• Exposure to Product, Engineering, Customer Success and Sales
• Opportunities to continue developing your implementation and consulting career.

Why You’ll Love Working Here

• Impact: Your work will influence millions globally.
• Growth: Continuous learning and career development opportunities.
• Belonging: A culture that celebrates diversity and empowers every individual.

What To Expect From Our Hiring Process

Our process is designed to be fair, transparent and straightforward. Stages vary depending on the role - more senior positions may involve additional steps, and some areas include role-specific assessments such as a technical test or case study - but typically you can expect:

• Application review — we assess your experience and potential
• Initial call — a short conversation to learn about you and share more about the role
• Skills assessment — tailored to the position, e.g. case study, coding challenge or portfolio review
• Final interview - meet the team and explore how you'll make an IMPACT at IRIS

We'll always walk you through the specific stages at the start of the process so you can prepare with confidence.

If you need any adjustments or accommodations during the process, let us know, we’re committed to making this experience accessible for everyone.