Customer Onboarding Executive

IRIS Software Group; Slough; Hybrid; GBP 42,000 - 60,000; Full time

Job summary

A leading software provider in the UK seeks an Implementation Consultant to guide organizations through the onboarding and migration to their payroll software. This role involves managing customer implementations, preparing data for transitions, and delivering training. Ideal candidates should understand payroll workflows and be confident communicators. A passion for technology and problem-solving is essential. The position requires occasional travel and offers a hybrid working model.

Qualifications

• Solid understanding of payroll workflows and financial systems.
• Confident communicator comfortable in meetings and delivering training.
• Strong attention to detail with problem-solving abilities.
• Ability to translate complex processes into practical steps for customers.
• Willingness to travel occasionally as required.

Responsibilities

• Manage and deliver customer implementations and migrations.
• Prepare and validate customer data for seamless transitions.
• Deliver training and guidance to new users.
• Advise customers throughout onboarding experience.
• Collaborate with Professional Services, Product and Customer Service teams.
• Maintain understanding of payroll workflows to support customers and colleagues.
• Occasional on-site client work or internal team meetings.
• Work as part of a team of seven Implementation Consultants.

Skills

Understanding of payroll practice workflows

Customer-facing communication

Problem-solving skills

Attention to detail

Ability to translate complex processes

Attention to detail

Willing travel

Job description

Implementation Consultant – IRIS Staffology Payroll

Hybrid 2-3 days (Manchester, Slough, Leeds or Grimsby, UK)

As an Implementation Consultant, you’ll be at the heart of guiding organisations through their onboarding and migration journeys, ensuring a smooth and confident transition to our market‑leading Staffology payroll software. If you’re passionate about payroll, technology, and helping customers succeed, this is a fantastic opportunity to make a real impact.

Why this role matters

Businesses rely on accurate, efficient payroll to keep their operations running — and shifting to a new system can feel daunting. That’s where you come in. You’ll be the expert who ensures customers feel supported at every step, helping them adopt Staffology successfully and get the very best from the software. Your work will directly influence customer confidence, satisfaction, and long‑term success with IRIS.

What you’ll be doing

• Managing and delivering customer implementations and migrations from initial scoping through to completion.
• Preparing, validating, and troubleshooting customer data to ensure seamless transitions.
• Delivering training, guidance, and best‑practice recommendations to new users.
• Acting as a trusted advisor for customers throughout their onboarding experience.
• Partnering closely with Professional Services, Product, and Customer Service teams to ensure a smooth and consistent journey.
• Maintaining a strong understanding of accountancy and payroll workflows to support both customers and colleagues.
• Occasionally travelling for on‑site client work or internal team meetings.
• Working as part of a supportive team of seven Implementation Consultants.

What we’re looking for

• Solid understanding of payroll practice workflows and financial systems.
• Confident communicator with customer‑facing experience — comfortable running meetings, delivering training, or presenting solutions.
• A natural problem-solver with strong attention to detail.
• Ability to translate complex processes into clear, practical steps for customers.
• Enthusiastic about technology and excited to help customers modernise how they work.
• Willingness to travel occasionally as required.

Application process

• Initial recruitment call
• 1st stage interview (30 minutes)
• 2nd stage interview (1 hour)

Please note: we may close applications early due to high volume