Payroll Officer

Iconic Hotels & Resorts; Twickenham; Remote; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Free meal every shift including on‑sit

Discounts at The Lensbury and across L

Leisure facilities (gym & pool)

EAP for you and family

Online benefits portal discounts

Fully funded Apprenticeships

Excellent training and development

Staff Awards and Social events

Cycle to work scheme

Free parking

Refer a Friend programme

Paid annual leave 28 days

Job summary

The Lensbury, part of Iconic Hotels & Resorts, seeks a Payroll Advisor to manage two monthly payrolls and ensure regulatory compliance. You will maintain payroll records, calculate payments and deductions, and handle employee queries while supporting payroll reporting and audits.

Join a team located on the banks of the River Thames, with benefits including extensive training, staff discounts, pension and cycle-to-work schemes, and opportunities for professional development.

Qualifications

• Experience in payroll administration or payroll processing.

Responsibilities

• Process 2 monthly payrolls accurately and within deadlines.

Skills

Payroll processing

HMRC regulations

Payroll software

Excel

Numerical skills

Deadline-driven

Team player

Attention to detail

Communication

Tools

Fourth HRIS

Job description

About us

Part of Iconic Hotels and Resorts, The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 156 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

The Role

As our Payroll Advisor, you will be responsible for processing of two monthly payrolls, ensuring compliance with company policies and statutory regulations. The role involves maintaining payroll records, calculating salary payments and deductions, responding to employee queries, and supporting payroll reporting and audits.

Benefits

• Free meal every shift including unlimited hot and cold drinks in the on-site canteen
• Discounts at The Lensbury and across some L+R hotels worldwide
• Use of some leisure facilities, including gym & swimming pool (after successful 30 day review)
• EAP for you and your family, including 24/7 helpline
• Online benefits portal offering lots of discounts across some major brands
• Fully funded Apprenticeship opportunities
• Excellent training and development opportunities
• Staff Awards and Social events throughout the year
• Cycle to work scheme
• Free parking
• Refer a Friend programme
• Paid annual leave of 28 days including public holidays (pro-rata)

Key Responsibilities

• Process 2 monthly payrolls accurately and within deadlines.
• Calculate salaries, overtime, bonuses, commissions, and statutory payments.
• Ensure accurate deductions for tax, pensions, NI, student loans, and other authorised deductions.
• Maintain and update employee payroll records.
• Process new starters, leavers, salary changes, and employee benefits.
• Update absence and sickness records in Fourth, ensuring correct payments of SSP or CSP are processed. Monitor data and provide report to HR Manager.
• Prepare and submit payroll reports for management for payroll sign off.
• Prepare BACS files for submission
• Reconcile payroll accounts and investigate discrepancies.
• Prepare monthly pension, uploading files to Aviva each month. Compiling new starters to be enrolled into the scheme and processing leavers.
• Prepare monthly payroll journal
• Provide monthly report to Finance e.g. Headcount, lieu days, holiday balances.
• Respond to employee payroll-related queries in a professional and timely manner.
• Ensure compliance with payroll legislation, HMRC requirements, and company policies.
• Complete year-end payroll activities, including P60s and other statutory reporting.
• Support internal and external audits by providing payroll documentation and reports.
• Maintain confidentiality of employee and payroll information.

What we’re looking for:

To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:

• Experience in payroll administration or payroll processing.
• Knowledge of payroll legislation and HMRC regulations.
• Proficiency in payroll software and Excel.
• Strong numerical and analytical skills.
• Ability to work to tight deadlines.
• Team player, with excellent people skills.
• Methodical, calm and efficient with an ability to prioritise to meet deadlines.
• Excellent attention to detail and accuracy.
• Good organisational and time-management skills.
• Strong communication and customer service abilities.

Desirable:

• Experience using Fourth HRIS
• Knowledge of pension auto-enrolment and statutory payments.
• Experience in hotels/hospitality.