Payroll Hub Analyst

DHL Supply Chain; Milton Keynes; Remote; Confidential; Full time

Benefits offered by this job

Private Medical Insurance

Pension with 8% employer contribution

4% employee contribution

24/7 GP consultations

Discounts on retail & lifestyle

Loans and savings schemes

Mortgage advice

Job summary

DHL Supply Chain in the United Kingdom is hiring a Payroll Analyst to support the Central Payroll Team, ensuring compliance with statutory requirements and accurate payroll processing across UK operations. The role emphasises advisory duties and consistent application of payroll standards.

You will work with sites to resolve payroll queries, manage CCNs, monitor timelines, and assist with off-cycle payments and overpayments.

Qualifications

• Strong analytical and numerical abilities.
• Excellent Excel and MS Office skills.
• Attention to detail.
• Excellent interpersonal and communication skills.
• Payroll/statutory legislation knowledge.
• Ability to gather and correlate correct data.
• Previous payroll experience (Desirable).

Responsibilities

• Manage the CCN process, liaising with Zellis, sites, and DHL Central Teams to ensure CCNs are documented and reviewed; monitor progress and ensure timely completion.
• Provide timely payroll support and resolve payroll-related queries, including pay calculations, deductions, sickness payments, back pay, and other processes.
• Support overpayment escalation queries as part of BAU payroll activities; validate overpayment calculations and ensure accurate reporting.
• Assist Central Payroll Team Managers with administrative tasks and payroll checks before final processing.
• Apply and process SDP/OCPs received by site; manage Off Cycle payments within deadlines.

Skills

Analytical skills

Numerical skills

Interpersonal skills

Communication skills

Telephone & conferencing

Payroll knowledge

Tools

Excel

MS Office

Job description

Payroll Analyst

Grade: RCS M

Contract Type: 12 month FTC

Location: Remote ( Team meetings Birmingham)

Working pattern is 37.5 hours a week over 5 days, 25 days holiday, potential bonus

DHL, an award-winning, leading supply chain business is seeking a Payroll Analyst to play a vital role, performing all accounting processes for their respective operation.

This role is to support the Central Payroll Team in all administrative aspects of the payroll process, ensuring compliance with DHL standards and the consistent application of statutory and regulatory payroll requirements across UK payroll operations. The role has a strong advisory and educational focus, working closely with sites to ensure payroll processes are managed consistently, accurately, and transparently.

WHAT DOES THE ROLE ENTAIL?

• Manage and maintain control of the CCN process, liaising with Zellis, operational sites, and DHL Central Teams to ensure all CCNs are accurately documented, reviewed. Monitor progress, track outstanding actions, and ensure timely completion of all CCN-related activities.
• Provide timely and effective support to Payroll Contacts by addressing and resolving payroll-related queries, including questions relating to pay calculations, payroll deductions, sickness payments, back pay calculation, and other payroll processes.
• Provide support for overpayment escalation queries as part of BAU payroll activities. This includes validating overpayment calculations, responding to legal related queries, preparing and reviewing overpayment breakdowns, and ensuring that all payroll reporting is completed accurately and within required timescales. Basic technical payroll skills essential.
• Assist the Central Payroll Team Managers with administrative tasks as and when required, support payroll checks before final payroll processing.
• Apply and process the SDP/OCP's received by site. Managing Off Cycle payment process and making sure they are raised correctly and within agreed deadlines.

WHAT DO WE NEED FROM YOU?

• Good analytical and numerical skills
• Excellent Excel and MS Office skills
• Previous payroll experience (Desirable)
• Good attention to detail
• Excellent interpersonal and communication skills
• Good telephone and conferencing ability
• Working knowledge of payroll/statutory legislation
• Ability to gather and correlate correct date

WHY JOIN US?

• Private Medical Insurance
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.