Payroll Bureau Trainer

Ciphr Limited; Reading; Hybrid; GBP 38,000 - 60,000; Full time

Benefits offered by this job

30 days annual leave

Pension

Health cash plan

Life assurance

Cycle to work scheme

Perks at Work

Job summary

Ciphr Limited is seeking a Payroll Bureau Trainer to design, deliver, and evaluate payroll training across our bureau services in a hybrid role based around Reading, Berkshire. You will develop induction pathways, learning materials, and coaching support to keep the team up to date with the latest legislation, software capabilities, and service standards.

You will collaborate with managers and processors to raise capability and productivity, building confidence across the payroll bureau and

Qualifications

• Proven payroll expertise with deep knowledge of UK payroll legislation, PAYE, pensions, and statutory requirements.
• Experience working with payroll systems, with strong technical understanding of system capabilities and limitations.
• Excellent coaching and training skills with a track record of upskilling teams and driving behavioural change.
• Strong analytical mindset with attention to detail and the ability to identify patterns and root causes.
• Outstanding communication skills to explain complex compliance matters clearly to varied audiences.
• Experience developing and implementing quality frameworks, standard operating procedures, or process documentation.
• Self-motivated and organised with the ability to manage multiple priorities and stakeholder expectations effectively.

Responsibilities

• Deliver induction and ongoing payroll training to new and existing bureau administrators, tailoring delivery to individual learning needs
• Design and maintain training materials, guides, e-learning content, and process documentation that stay accurate and easy to use
• Work with our Regulatory Analyst to coach team members on payroll legislation, including PAYE, National Insurance, Statutory Payments, pensions, and RTI requirements
• Assess training needs and identify skill gaps across payroll teams, translating findings into targeted learning plans
• Support payroll system upgrades and deliver the associated training so the team is confident from day one
• Monitor trainee performance and provide constructive feedback working with our Payroll Experience Managers to set clear development plans
• Work closely with Payroll Experience Managers to support employee development and succession planning
• Ensure all training content reflects current legislation and company procedures
• Actively use AI to aid the creation of learning materials in different formats
• Maintain training records and report on training effectiveness to demonstrate impact

Skills

Payroll expertise

Coaching skills

Analytical mindset

Communication skills

Organisational skills

Tools

Payroll software

Job description

We currently have an opportunity to join Ciphr in a brand new role - Payroll Bureau Trainer!

We are all about people at Ciphr. Our values are trust, service excellence, authenticity, and accountability. We want you to bring your authentic self to work giving you the space to be yourself whether that is creative, outgoing, quiet, courageous, observant or any other attributes you may have. Ciphr welcomes all kinds of people to the team and would love you to come and join us!

Does this sound like you? Take a look below at what we can offer you when you join.

Location:

While this role offers hybrid working, the successful candidate will regularly deliver in-person training, workshops, and academy sessions. Some weeks may require a higher level of office-based attendance at our Reading, Berkshire HQ, to create an exceptional learning experience for new starters and continue developing our talented payroll professionals as legislation and processes evolve.

Our Payroll Bureau function strives for tailored industry-specific solutions, providing the tools and the expertise required to bring accurate, timely, cost-effective payroll to the widest possible range of UK based organisations. Critically, this role will be part of a team who successfully manage end-to-end payroll solutions, offering hosted payroll software as well as fully managed payroll and bureau services. Our objective is to deliver solutions which address our customers’ needs very precisely, ultimately identifying how PBS can optimise an organisations payroll solution.

In this newly-created role, you'll be the driving force behind capability and confidence across our payroll bureau, designing, delivering, and evaluating training that turns technical payroll knowledge into consistently accurate, compliant service. Working alongside managers, and processors, you'll build the induction pathways, learning materials, and coaching support that keep the team current with legislation, software, and customer service standards. This role combines deep payroll expertise with a genuine passion for developing people, raising productivity and quality one skill at a time.

On a day-to-day basis, here's what you'll be doing:

• Deliver induction and ongoing payroll training to new and existing bureau administrators, tailoring delivery to individual learning needs
• Design and maintain training materials, guides, e-learning content, and process
• documentation that stay accurate and easy to use
• Work with our Regulatory Analyst to coach team members on payroll legislation, including PAYE, National Insurance, Statutory Payments, pensions, and RTI requirements
• Assess training needs and identify skill gaps across payroll teams, translating findings into targeted learning plans
• Support payroll system upgrades and deliver the associated training so the team is confident from day one
• Monitor trainee performance and provide constructive feedback working with our Payroll Experience Managers to set clear development plans
• Work closely with Payroll Experience Managers to support employee development and succession planning
• Ensure all training content reflects current legislation and company procedures
• Actively use AI to aid the creation of learning materials in different formats
• Assist in quality assurance activities to identify recurring training requirements and root causes
• Work with the people team to create learning materials and methodology that is consistent with the wider company standards
• Facilitate knowledge assessments that lead to a training sign off process once each team member has developed skills to do the role effectively
• Maintain training records and report on training effectiveness to demonstrate impact

We have some great benefits to reward you for your hard work, do check them out below:

As well as offering you the opportunity to work with a great team, be part of a growing company and have the chance to learn and enhance your knowledge and qualifications, we offer:

• 30 days annual leave, plus bank holidays
• Family National Trust Membership
• Birthday day off
• Family forming support - e.g., time off for family forming appointments or to support your partner
• Enhanced maternity and paternity leave
• Cycle to work scheme
• Pension
• Health cash plan
• Life assurance
• Technology/home improvements Loans
• Perks at Work – access to exclusive discounts, cinema tickets, etc.
• Regular training
• £1,500 employee referral scheme
• Medical Cover and Dental cover (after 6 months' service)
• Income Protection insurance (after 12 months' service)

If you have the following skills, you may be a perfect fit:

• Proven payroll expertise with deep knowledge of UK payroll legislation, PAYE, pensions, and statutory requirements
• Experience working with payroll systems, with strong technical understanding of system capabilities and limitations
• Demonstrated ability to conduct thorough audits and translate findings into actionable improvement plans
• Excellent coaching and training skills with a track record of upskilling teams and driving behavioural change
• Strong analytical mindset with attention to detail and the ability to identify patterns and root causes
• Outstanding communication skills to explain complex compliance matters clearly to varied audiences
• Experience developing and implementing quality frameworks, standard operating procedures, or process documentation
• Self-motivated and organised with the ability to manage multiple priorities and stakeholder expectations effectively

About Ciphr:

Ciphr is a leading UK-based provider of integrated HR, payroll, learning and recruitment solutions.

Ciphr's integrated HCM platform helps organisations manage their end-to-end employee lifecycle so they can deliver an amazing employee experience. With Ciphr, organisations can be confident they can access all their people data in one place, thanks to secure, time-saving integrations between our own solutions and API connections to specialist, third-party tools.

Ciphr offers customers in-house, bureau, and fully managed payroll service options through our products, Ciphr Payroll and Ciphr Outsourced Payroll. Our dedicated team of payroll professionals help our clients comply with complex regulations, and make sure that their employees are paid accurately and on time, every time.