Payroll Bureau Team Leader

Portfolio Payroll; Lancashire; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Profit share scheme

Employer pension and life insurance

Employee assistance programme

On-site gym

Discount schemes

Recognition programmes

Modern Manchester City Centre office

Growth and development opportunities

Collaborative team environment

Job summary

Portfolio Payroll in Manchester City Centre is seeking a Payroll Onboarding Consultant / Team Leader to guide clients through transitions from their current provider and set them up for success from day one.

You will work in a growing Payroll Managed Services team, balancing hands-on payroll processing with leadership support, building relationships, and ensuring precise run results while maintaining outstanding customer service.

Qualifications

• Passionate about payroll and able to handle end-to-end processing and complex transitions.
• Experienced in supporting the payroll manager to lead the team and deliver a first-class payroll service.
• Thrives in a fast-paced bureau environment with client service and precision.
• Natural relationship builder with clear communication and customer service focus.
• Detail-oriented, able to balance run results and catch discrepancies early.

Responsibilities

• Manage processing payrolls for a diverse client base.
• Build strong relationships with new clients from day one as their payroll partner.
• Assist the Manager to deliver a first-class payroll service.
• Ensure run results balance with previous payroll providers.
• Guide customers on service and system features to maximise the new payroll solution.
• Communicate clearly and maintain excellent customer service.

Skills

Payroll expertise

Team leadership support

Bureau experience

Relationship building

Attention to detail

Job description

Portfolio are proud to be exclusively representing our award-winning global SaaS Client and one of the most progressive and dynamic payroll bureaus in the UK. Our client is experiencing exponential growth and building their Payroll division and strengthening the already established team

With a modern office in the heart of Manchester City Centre, you've the opportunity to join an exciting and vibrant team as a Payroll Onboarding Consultant, who are passionate about payroll excellence and eager to excel. This is your chance to be part of something special - help us shape a new business division with incredible growth and development opportunities!

As Payroll Managed Services Team Leader, you'll be at the forefront of our client experience, ensuring payroll customers have a seamless transition from their current provider. You'll be the trusted guide who makes what can be a daunting change feel effortless, setting clients up for success from day one. This is an amazing opportunity for a payroll professional who loves problem-solving, building relationships, and making a real impact!

You’ll learn from experienced colleagues, share knowledge, problem-solve together, and build the camaraderie that makes challenging work enjoyable. In payroll, having your team around you to bounce ideas off, ask questions, and celebrate wins together makes all the difference!

A bit about you:

• Passionate about payroll: You love the technical side of payroll and take pride in your ability to handle manual calculations, end-to-end processing, and complex transitions.
• Experienced in supporting the payroll manager to lead the team, identify areas of training supporting the team to deliver a first class payroll service
• Bureau experienced: You thrive in the fast-paced bureau environment where variety, client service, and attention to detail are everything.
• A natural relationship builder: You build trust quickly, communicate clearly and concisely, and always demonstrate excellent customer service.
• Detail-oriented & thorough: You can assist with parallel runs, ensure results balance perfectly with previous providers, and catch discrepancies before they become issues.
• Excited about growth: You're entering this business near its conception, which means real opportunities to shape processes, influence direction, and grow your career alongside the division!

What you'll be doing:

• Managing the Processing payrolls for a multitude of diverse clients
• Building strong relationships with new clients from day one, becoming their trusted payroll partner.
• Assisting the Manager to deliver a first class payroll service
• Ensuring all run results balance perfectly with new customers' previous payroll providers.
• Guiding customers on both service and system features, helping them get the most from their new payroll solution.
• Communicating clearly and concisely, always demonstrating excellent customer service.

What's in it for you?

Our client offers a fantastic benefits package and an exciting work environment:

• 25 days' holiday, plus bank holidays & a day off on your birthday - increasing after 2 & 5 years' service
• Profit share scheme
• Pension Plan with Royal London and Life Insurance
• Employee Assistance Programme
• Brand new on-site gym
• Bright Exchange - retail and other discount schemes
• Company incentives and recognition programmes
• Modern working environment in Manchester City Centre
• Opportunity to expand your knowledge from an experienced, friendly team
• Be part of a new business division with genuine growth and development opportunities

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