Payouts & Settlements Administrator

Confidential; Greater London; Hybrid; GBP 36,000 - 42,000; Full time

Benefits offered by this job

Bonus

Benefits package

Job summary

Confidential in London is seeking a Payouts Administrator to join our hybrid working team. You will manage administrative support for live agreements, banking settlements, and customer service in-life operations, ensuring accurate processing and timely responses.

Key responsibilities include onboarding brokers, scanning AF contracts, performing bank reconciliations, and maintaining data in the banking system to support reporting and controls.

Responsibilities

• Provide all customers with a welcome pack to UTB following the on boarding process.
• Ensure all AF contracts are scanned.
• Provide administrative support within the Customer Services team including calculating settlement figures, dealing with customer enquiries and updating customer details.
• To perform bank reconciliations and post receipts correctly to the appropriate agreement.
• To ensure that all end of lease activity is performed accurately.
• Adhere to key controls: signature list, clear desk, compliance training.
• Log customer complaints.
• Challenge relevance of established business practices and display a solutions focused attitude to all problems faced.
• Ensure all welcome packs are completed and mailed within 2 weeks hours of receipt of activation of agreement.
• Maintain files and update the banking system for reporting.
• Assist the operations team with any administrative support as required.

Job description

Confidential in London is seeking a Payouts Administrator to join our hybrid working team. You will manage administrative support for live agreements, banking settlements, and customer service in-life operations, ensuring accurate processing and timely responses.

Key responsibilities include onboarding brokers, scanning AF contracts, performing bank reconciliations, and maintaining data in the banking system to support reporting and controls.