Payouts & Onboarding Specialist (Hybrid)

CBC Resourcing Solutions; Chester; Hybrid; GBP 36,000 - 42,000; Full time

Job summary

CBC Resourcing Solutions is recruiting an Operations Executive / Payouts Administrator for a well-established bank in central Chester. The role is hybrid and covers administrative support for live agreements and Customer Services.

You will onboard brokers, support in-life operations, calculate settlement figures, perform bank reconciliations and update customer records to ensure accurate, timely processing. Salary is £36,000 to £42,000 plus bonus and benefits.

Responsibilities

• Provide all customers with a welcome pack following the on boarding process.
• Ensure all AF contracts are scanned.
• Provide administrative support within the Customer Services team including calculating settlement figures, dealing with customer enquiries and updating customer details.
• To perform bank reconciliations and post receipts correctly to the appropriate agreement.
• To ensure that all end of lease activity is performed accurately.
• Ensure all Key controls are adhered to including working within the current signature list, clear desk policy, completing compliance training within deadlines. Logging customer complaints.
• Challenge relevance of established business practices and display a solutions focused attitude to all problems faced.
• Ensure all welcome packs are completed and mailed within 2 weeks hours of receipt of activation of agreement.
• General file maintenance and updating Banks accounting system and information databases to enable the production of good quality management information and reporting.
• Assisting the operations team with any administrative support as required.

Job description

CBC Resourcing Solutions is recruiting an Operations Executive / Payouts Administrator for a well-established bank in central Chester. The role is hybrid and covers administrative support for live agreements and Customer Services.

You will onboard brokers, support in-life operations, calculate settlement figures, perform bank reconciliations and update customer records to ensure accurate, timely processing. Salary is £36,000 to £42,000 plus bonus and benefits.