Payout Coordinator

Paragon Banking Group PLC; Southampton; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Hybrid working

Pension plan

Share Save scheme

Wellbeing resources

Volunteer days

Job summary

Paragon Banking Group PLC is seeking an experienced Payout Coordinator to support its payout operations in the UK. You will ensure accurate, compliant documentation and timely processing of applications while collaborating with sales, customer service and external partners to drive a smooth customer journey.

The role offers hybrid working with office and home-based days, a focus on wellbeing, diversity and inclusion, and opportunities to grow within a forward‑looking, customer‑centric bank.

Qualifications

• Excellent written and oral communication skills.
• Ability to build relationships with staff across departments and with Introducers, Customers and Suppliers.
• Strong organisational skills and ability to prioritise in a fast paced environment.
• Capable of multitasking and managing several applications to meet KPIs.
• Strong knowledge of Paragon's policies, data protection regulation and treating customers fairly.

Responsibilities

• Take ownership of payout-related applications and manage multiple tasks simultaneously.
• Liaise with internal teams and external parties to ensure accurate documentation and timely processing.
• Maintain high standards of customer care and compliance with AML/KYC requirements.

Skills

Communication skills

Relationship building

Organisational skills

Multitasking

Policy knowledge

Job description

Let’s grow together!

A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Payout Coordinator looking for an opportunity to grow in a friendly environment, we’re looking for you!

About The Role

Let’s grow together!

A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Payout Coordinator looking for an opportunity to grow in a friendly environment, we’re looking for you!

We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …

What You’ll Be Doing

• You will have excellent written and oral communication skills.
• You must have the ability to build relationships both internally with staff across multiple departments, and externally with Introducer's, Customers and Suppliers.
• You will have good organisational skills and the ability to prioritise and adapt in a fast paced environment.
• You must be reactive to the applications handed over by the sales teams and must be able to multitask, managing several applications at any given time. You will need excellent time management skills in order to prioritise various applications to ensure the team KPI's are met.
• You must have a strong knowledge of Paragon's policies, procedures, data protection regulation and treating customer fairly in order to be able to confidently deliver our requirements, particularly when liaising with customers.

About You

What you’ll bring to the team

• You must have a detailed knowledge of Paragon's documentation requirements and must be an excellent communicator in order to be able to confidently communicate Paragon's requirements clearly and concisely to our customers and Introducers to ensure a smooth customer journey.
• You must have excellent customer service skills and be able to complete accurate documentation packs for the payout team with a right first time mentality in order to minimise delays in the payout process and overall customer journey.
• You must also have an excellent understanding of AML / KYC requirements so that all requirements are met prior to an application being submitted to the payout team

Even if you don’t meet all the criteria, At Paragon, value diversity and we’re excited to hear from passionate individuals like you! If you’re ready to contribute to the team,

Further information on the role can be found in the Purpose and Performance Profile (PPP), which is downloadable on this page.

Please note, applicants must have the right to work in the UK. We do not offer visa sponsorship.

Working hours

Monday to Friday - hybrid model - 37.5 hours per week, 2/3 days in the office each week

Inclusion

As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.

About Us

What can we offer you?

• Generous Holiday Allowance: Starting from 25 days and climbing to 30, you alsoget to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave
• Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate
• Profit Related Pay: We share some of our annual profit with our eligible employees
• Pension Plan: We contribute up to 10% of your annual salary towards your pension
• Family Friendly policies : We offer enhanced parental pay and paid time off for fertility treatment
• Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
• Volunteering Day: Contribute to causes you care about with one volunteering day per year
• Life Assurance and Personal Accident Cover

Be flexible

We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.

Be yourself

As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.

Be heard

We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.

Be well

We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.

Be better

We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.