Payments Solutions Engineer - Technical Onboarding

Super Payments Limited; Greater London; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Tax advantage Share Options

Work from home set up

Contributory Pension Scheme

Free Team lunch (Tues & Thurs) and/ or

Your birthday off, plus one Revival

Job summary

Super Payments is seeking a Technical Implementation/Solutions Engineer in the United Kingdom. You will own end-to-end technical onboarding for merchants, guiding API integrations and debugging issues to help customers go live quickly.

You will bridge customers with internal teams and deliver an exceptional onboarding experience across Sales, Product and Engineering, while promoting best practices and self-service resources.

Qualifications

• 2-5 years of experience in a technical, customer-facing role.
• Strong understanding of REST APIs, webhooks, SQL and modern integration patterns.
• Experience in payments, fintech, or e-commerce is highly desirable.
• Familiarity with e-commerce platforms (Shopify, WooCommerce, Magento, etc.) is advantageous.
• Excellent communication skills – translate complex technical concepts for non-technical audiences.
• A problem-solving mindset with the ability to work independently and navigate ambiguity.
• Customer-first mentality with a genuine desire to help merchants succeed.
• Comfortable working in a fast-paced, evolving start-up environment where priorities can shift quickly.

Responsibilities

• Lead the technical onboarding process for new merchants, from initial API integration through to go-live
• Provide hands-on support with REST API integrations, debugging code issues, and troubleshooting payment flows
• Guide merchants through plugin installations and configurations across various e-commerce platforms
• Create and maintain technical documentation, integration guides, and best practice resources
• Act as the primary technical contact for merchant queries both during and after implementation
• Diagnose and resolve technical issues, working with internal engineering teams when needed
• Conduct technical discovery calls to understand merchant requirements and recommend optimal integration approaches
• Support Account Executives with technical demos and ongoing merchant issues
• Partner with Account Executives to identify technical blockers and accelerate deal closure
• Provide feedback to product and engineering teams on merchant pain points, feature requests, and integration challenges
• Contribute to the evolution of our merchant-facing technical resources and self-service tools
• Share knowledge across the business, championing technical best practices

Skills

REST APIs

Webhooks

SQL

Payments

E-commerce

Communication

Job description

Super Payments is seeking a Technical Implementation/Solutions Engineer in the United Kingdom. You will own end-to-end technical onboarding for merchants, guiding API integrations and debugging issues to help customers go live quickly.

You will bridge customers with internal teams and deliver an exceptional onboarding experience across Sales, Product and Engineering, while promoting best practices and self-service resources.