Payments Operations Lead — Client Focus

Bruin; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

Bruin is seeking an experienced Payment Operations Manager to join its Manchester-based operations team. The role centers on delivering accurate payment and cash processing, exceptional client service, and robust operational delivery in a fast-paced financial services setting.

You will own day-to-day activity, manage client relationships, and drive improvements across processes, controls, and service delivery with a focus on regulatory compliance and risk controls.

Qualifications

• Strong experience within payment operations, cash operations or financial services operations.
• Previous experience managing or overseeing payment processing activity within a regulated financial services environment.
• Strong understanding of payment processes, controls and operational risk.
• Experience working with clients, institutional customers, wealth managers or other financial services stakeholders.
• Excellent communication and relationship-management skills, with the confidence to deal with senior stakeholders and resolve escalations.
• Strong problem-solving skills and a proactive approach to improving processes and service delivery.
• Experience working across multiple teams and functions in a complex operational environment.
• A genuine interest in using technology, automation, data and AI to improve operational efficiency.
• Strong organisational skills and the ability to manage competing priorities in a high-volume environment.

Responsibilities

• Managing and overseeing payment and cash processing activities, ensuring transactions are completed accurately and within agreed timescales.
• Taking ownership of operational issues and escalations, working with internal teams to resolve problems quickly and effectively.
• Building strong relationships with clients and key stakeholders, understanding their requirements and ensuring a consistently high level of service.
• Monitoring operational performance and identifying opportunities to improve processes, controls and service delivery.
• Working closely with teams across operations, technology, risk and client services to improve efficiency and reduce operational risk.
• Supporting the implementation of new processes, systems and technology to improve the overall payment operation.
• Ensuring processes operate in line with relevant regulatory requirements, internal controls and risk management standards.
• Using operational data and MI to identify trends, address issues and drive continuous improvement.
• Contributing to a culture of accountability, collaboration and operational excellence.

Job description

Bruin is seeking an experienced Payment Operations Manager to join its Manchester-based operations team. The role centers on delivering accurate payment and cash processing, exceptional client service, and robust operational delivery in a fast-paced financial services setting.

You will own day-to-day activity, manage client relationships, and drive improvements across processes, controls, and service delivery with a focus on regulatory compliance and risk controls.