Payment Manager

JR United Kingdom; London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading retailer in the UK is seeking a Payments Manager to lead their Customer Payments team. This hybrid role involves optimising payment solutions and managing relationships with third-party payment providers. Candidates should have extensive experience in payment management, a strong customer focus, and a proven track record in enhancing payment performance.

Qualifications

• Significant experience in payments management across B2C.
• Deep knowledge of payment flows and compliance requirements.
• Recognised as a leader within the payments industry.

Responsibilities

• Lead internal stakeholders to deliver scalable payment solutions.
• Manage third-party payment providers and ensure alignment with business strategy.
• Produce insightful payment performance metrics to support decisions.

Skills

Payment processing

Stakeholder engagement

Compliance

Negotiation

Customer experience focus

Job description

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Halian Technology is seeking an experienced Payments Manager for a full-time, permanent opportunity within our client’s Customer Payments team. This is a hybrid role with offices in London or Bracknell office.

We’re looking for a commercially aware and strategically minded payments expert with strong experience in payment processing, optimisation, and stakeholder engagement. This is an exciting opportunity to shape payment capabilities across one of the UK’s most trusted retail brands and influence the future of how customers transact both online and in-store.

Key Responsibilities:

• Lead and influence internal stakeholders to deliver scalable, compliant, and ROI-driven payment solutions.
• Act as a subject matter expert (SME) in payments across strategic initiatives and operational delivery.
• Manage third-party payment providers, ensuring roadmaps and goals align with business strategy.
• Identify opportunities to reduce processing costs and optimise payment performance.
• Lead/support supplier selection and contract negotiations alongside procurement.
• Escalate and resolve critical payment issues, ensuring service improvements are implemented.
• Stay current on regulatory and technological changes in the payment space (e.g., PCI-DSS, PSD2).
• Represent the client in external forums, helping shape the payment roadmap.
• Define and maintain a single JLP-wide payments strategy and associated KPIs.
• Produce insightful payment performance MI to support data-driven business decisions.

Key Requirements:

• Significant experience in payments management across online and in-store (B2C environment).
• Deep knowledge of payment flows, regulation, optimisation, and compliance requirements.
• Proven track record in negotiating and managing strategic payment provider contracts.
• Experience collaborating with Product, Tech, and Operational teams to deliver strategic outcomes.
• Strong customer experience focus—balancing innovation, compliance, and risk.
• Recognised as a leader within the payments industry, with an active professional network.

Apply now to join one of the UK’s most respected and forward-thinking retailers, and play a key role in transforming its customer payment ecosystem for the future.