Patient Transport Liaison: Discharge & Flow Coordinator

EMED Group; Leicester; Sur place; GBP 15 000 - 21 000; Plein temps

Avantages offerts par ce poste

Life Assurance

GP access 24/7

Cash-plan benefits

Pension scheme

Uniform provided

EAP

Résumé du poste

EMED Group is seeking a Patient Transport Liaison Officer based at Leicester Royal Infirmary to support timely patient discharge and transfer. You will serve as the main contact between hospital teams and EMED, managing transport delays, bed pressures and complex transport needs.

The role includes attending site meetings, handling escalations and supporting patient queries. The position works 37.5 hours per week with a rotating schedule; requires a full UK driving licence and commitment to

Qualifications

• Committed to patient care.
• Experience of working in a healthcare/hospital setting.
• Thorough knowledge of Non-Emergency Patient Transport services.
• Ability to plan and prioritise own workload.
• Excellent communication skills – verbal and written.
• Ability to make decisions based on impact assessment.
• Ability to build effective relationships with key stakeholders to prioritise EMED services.
• Physically fit to support with patient handling and moving.
• Holder of a full UK driving licence (6 points maximum) to support patient journeys when required.

Responsabilités

• Check and plan daily and future bookings within Cleric system, coordinate sub-contractor, taxi and volunteers.
• Maintain patient flow and liaise with hospital staff to resolve urgent issues.
• Attend meetings on an ad-hoc basis.
• Undertake general clerical duties and data input as needed.
• Maintain service quality and positive relationships with hospital wards and bed managers.
• Forecast activity with planning/control to anticipate peaks and adjust resources.
• Assist operational managers with daytime issues and patient enquiries.

Connaissances

Patient care

Healthcare experience

Non-Emergency transport

Workload planning

Communication skills

Decision making

Stakeholder relationships

Physical fitness

UK driving licence

Description du poste

EMED Group is seeking a Patient Transport Liaison Officer based at Leicester Royal Infirmary to support timely patient discharge and transfer. You will serve as the main contact between hospital teams and EMED, managing transport delays, bed pressures and complex transport needs.

The role includes attending site meetings, handling escalations and supporting patient queries. The position works 37.5 hours per week with a rotating schedule; requires a full UK driving licence and commitment to