Patient Transport Liaison Officer (Leicester Royal Infirmary)

EMED Group; Leicester; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Life Assurance

GP access 24/7

Cash-plan benefits

Pension scheme

Uniform provided

EAP

Job summary

EMED Group is seeking a Patient Transport Liaison Officer based at Leicester Royal Infirmary to support timely patient discharge and transfer. You will serve as the main contact between hospital teams and EMED, managing transport delays, bed pressures and complex transport needs.

The role includes attending site meetings, handling escalations and supporting patient queries. The position works 37.5 hours per week with a rotating schedule; requires a full UK driving licence and commitment to

Qualifications

• Committed to patient care.
• Experience of working in a healthcare/hospital setting.
• Thorough knowledge of Non-Emergency Patient Transport services.
• Ability to plan and prioritise own workload.
• Excellent communication skills – verbal and written.
• Ability to make decisions based on impact assessment.
• Ability to build effective relationships with key stakeholders to prioritise EMED services.
• Physically fit to support with patient handling and moving.
• Holder of a full UK driving licence (6 points maximum) to support patient journeys when required.

Responsibilities

• Check and plan daily and future bookings within Cleric system, coordinate sub-contractor, taxi and volunteers.
• Maintain patient flow and liaise with hospital staff to resolve urgent issues.
• Attend meetings on an ad-hoc basis.
• Undertake general clerical duties and data input as needed.
• Maintain service quality and positive relationships with hospital wards and bed managers.
• Forecast activity with planning/control to anticipate peaks and adjust resources.
• Assist operational managers with daytime issues and patient enquiries.

Skills

Patient care

Healthcare experience

Non-Emergency transport

Workload planning

Communication skills

Decision making

Stakeholder relationships

Physical fitness

UK driving licence

Job description

We have a fantastic opportunity for a Patient Transport Liaison Officer (PTLO) to join our team based at Leicester Royal Infirmary, Leicester.

Working closely with the hospital’s discharge teams, you will attend site, bed and discharge meetings to identify transport needs and support the timely discharge and transfer of patients.

You will act as a key point of contact between hospital teams and EMED managers, managing escalations relating to transport delays, bed pressures and complex transport requirements. You will also support patient queries, risk assessments and help identify and resolve barriers to patient flow.

Rota Information -

• Week 1: Mon, Fri, Sat, Sun - 08.00 - 16.00
• Week 2 – Tue, Wed, Thu - 12.00 - 20.00
• 37.5 hours per week (averaged across the 2 weeks) - £13.21 per hour

What benefits can you expect?

• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Access to mental health consultations.
• Access to physiotherapy consultations.
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
• Financial guidance re retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED foundation, to provide support to colleagues and our local communities.
• Paid holiday entitlement.
• Pension Scheme.
• Blue Light Card.
• Uniform provided.
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination (through an internal campaign in Autumn/Winter).

Other duties include:

• Check and plan daily and future bookings within the Cleric controlling system, ensuring resourcing is correct and all sub-contractor, taxi and volunteers are informed where applicable, ensuring timely and efficient collection and delivery of patients between destinations and achieving contractual targets
• Maintain patient flow across all control areas through effective liaison with colleagues and hospital staff and prompt resolution of urgent problems and appropriate responses to unplanned events.
• Attend meetings on an ad-hoc basis.
• Undertake general clerical duties including but not exclusive checking booking lists, data input, completing ad-hoc forms/invoices as necessary.
• Maintaining and enhancing the performance and quality of service offered to patients and customers.
• To maintain positive relationships with hospital wards, outpatient units, discharge lounges and bed managers.
• Meet weekly with planning/control to forecast for following weeks activity identifying peaks and troughs in demand and ensuring operational responsiveness.
• To assist operational managers with issues that arise throughout the day.
• Dealing with patient’s enquiries and questions as and when they arise.
• Familiarisation with EMED policies, processes, and standard operating procedures.

To be considered as a PTLO, you will need to be:

• Committed to patient care.
• Experience of working in a healthcare / hospital setting.
• Thorough working knowledge of Non-Emergency Patient Transport services.
• The ability to plan and prioritise own workload.
• Excellent communication skills – verbal and written – with the ability to explain decisions made.
• Ability to make decisions based on impact assessment.
• The ability to build effective relationships using influencing skills with key stakeholders to prioritise EMED services and support divisional growth.
• Physically fit to support with patient handling and moving
• A holder of a full (manual) UK driving licence (6 points maximum) to support with patient journeys when required

Our Values

C ollaborative – We work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
A gile – We listen, learn and adapt to improve the business, each other, and ourselves.
R eliable – We do what we say we will do, we take responsibility and we behave with integrity.
E mpowered – We are confident and committed to taking responsibility to deliver the highest quality service.

About Us

EMED Group is an established healthcare logistics provider that enables access to health and social care through our four specialist divisions. We are one of the largest health and care partners to the NHS with 4,000 colleagues across over 60 bases UK-wide.

EMED Group is committed to pro-actively improving the wellbeing of our communities by providing access to vital health and social care services across the UK.