Patient Systems Specialist

Harrogate and District NHS Foundation Trust; Harrogate; On-site; GBP 40,000 - 48,000; Full time

Job summary

Harrogate and District NHS Foundation Trust is seeking a Patient Systems Specialist to lead the Patient Systems Team, providing specialist knowledge of electronic patient record systems and overseeing support, training, testing and development of clinical systems across acute and community settings.

The role requires experience with SystmOne and related EPR systems, strong project management and a proactive approach to handling changing workloads, travel across a defined footprint, and

Qualifications

• Experience with electronic patient systems.
• Significant experience using SystmOne or similar clinical systems to support patient care.
• Experience of patient systems implementation and change management.
• Experience of managing staff in NHS or clinical IT projects.

Responsibilities

• Lead a team of Patient Systems Support colleagues and resolve technical issues via the Service Desk.
• Collaborate with end users, internal teams and system suppliers to deliver projects on schedule and support BAU activities.

Skills

SystmOne

EPMA

eRS

Dragon Medical One

Dragon Medical Workflow Manager

Nervecentre

PCS

Education

Degree level or equivalent

ITIL Qualification

Tools

SystmOne

PCS (PAS)

eRS

Dragon Medical Workflow Manager

Dragon Medical One

Endosoft

Patientrack

EPMA (Medchart)

ICE

Nervecentre (EPR)

Job description

Harrogate and District NHS Foundation Trust

Patient Systems Specialist

The closing date is 12 November 2026

We are pleased to offer an exciting opportunity to join the Patient Systems Team at Harrogate & District NHS Foundation Trust, in the role of Patient Systems Specialist. If you have expertise in SystmOne and/or other EPR systems - along with knowledge in digital programmes and processes, a proactive 'can do' approach and confidence in managing challenging and changing workloads, all whilst leading a team.

Digital technology is fundamental to enabling staff to deliver excellent and safe patient care. The post-holder will have specialist knowledge of electronic patient record systems and will lead a team responsible for the support, maintenance, training, testing, and ongoing development of clinical systems used within the Trust. The successful candidate will demonstrate specialist skills and knowledge whilst ensuring their team are providing a high quality service which supports end users across both an Acute and Community setting.

Main duties of the job

The Patient Systems Specialist will support a team of Patient Systems Support colleagues and work collaboratively with end users, internal departments and system suppliers towards resolution of all technical issues and enquiries. They will ensure problems are addressed proactively via our Service Desk ticketing system, with the cause and solution communicated fully to close the loop and improve fundamental system understanding amongst the user-base on an on-going basis.

The role involves working closely with digital colleagues, informatics teams and clinical directorates to deliver projects efficiently and on schedule, as well as supporting with business-as-usual activities including incident resolution, development, testing, training and continued roll out of the Trusts EPR systems.

About us

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!

We offer colleagues:

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.

Please note:

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.

Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.

Job responsibilities

The Patient Systems Teams are specialist multi skilled information professionals responsible for the administration, support, management, training and further development of the Trusts Patient and Information systems, such as PCS (PAS), eRS, Dragon Medical Workflow Manager and Dragon Medical One, Endosoft, Patientrack, EPMA (Medchart), ICE, SystmOne and Nervecentre (EPR), used by teams across acute and community based services.

It is essential that the post holder has a flexible approach and is willing to travel. Both the Patient Systems Team and our end users are geographically dispersed across an expanding HDFT footprint which currently includes the entirety of North Yorkshire, Wakefield, County Durham & Tees Valley, Cumbria, Tyne and Wear and Northumberland. As part of the role, the post holder may be asked to travel across these areas to support business needs.

Please refer to the Job Description and Person Specification for full details. For further information, contact Patient Systems Manager, Jane Copeland - [e-mail]

Person Specification

Qualifications

• Educated to degree level or equivalent experience
• ITIL Qualification

Experience

• Systems experience using electronic patient systems
• Significant experience of using SystmOne and/or comprehensive patient or clinical systems to support the provision of patient care of patient care.
• Experience of patient systems implementation
• Experience of Change Management
• Experience of managing staff
• Previous NHS experience
• Experience of Trust systems; PCS, ePMA, Patientrack, ICE, SystmOne, WebV, DMWM, ERS or other PAS/EPRs
• Leadership and management skills
• Project management and resource planning skills
• Complex systems analysis and report writing skills
• High level of interpersonal skills including the ability to lead, influence and motivate
• HR procedure and policy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Harrogate and District NHS Foundation Trust

£39,959 to £48,117 a yearper annum pro rata