Patient Support Officer (Admin and Clerical)

CDDFT Charity; Darlington; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading healthcare provider in Darlington is seeking a motivated Patient Support Officer to join their administrative team. This role involves coordinating appointment systems for Cardiology and Respiratory services, supervising staff, and contributing to a busy healthcare environment. Opportunities for development and learning are available, making it an ideal position for candidates looking to grow in the NHS sector.

Qualifications

• Minimum of 3 GCSEs including English.
• NVQ level 3 in Business Administration.
• Experience in NHS environment preferred.

Responsibilities

• Coordinate and maintain high quality appointment systems for Cardiology and Respiratory services.
• Supervise a small administrative team to ensure efficient operation.
• Work as part of a team in a busy Cardio-Respiratory Department.

Skills

Organizational skills

Good communication skills

Ability to prioritize workload

Education

3 GCSE's at Grade 4 or above

NVQ level 3 in Business Administration

Tools

Word

Excel

Outlook

Job description

County Durham & Darlington NHS Foundation Trust

Patient Support Officer (Admin and Clerical)

The closing date is 27 June 2025

Weare seeking an enthusiastic and highly motivated Patient Support Officer tojoin our friendly team in this Administrative and Clerical role. The Principalhospitals within County Durham and Darlington NHS Foundation Trust areDarlington Memorial Hospital, University Hospital of North Durham, BishopAuckland Hospital and Shotley Bridge Hospital. The Cardiology and RespiratoryInvestigation Units comprise a Team of approximately 40 staff who provide abroad range of invasive and non invasive procedures. The successful canditatewill co ordinate and maintain high quality appointment systems for Cardiologyand Respiratory diagnostic services in Darlington Memorial and Bishop AucklandHospitals in this patient facing role. The nominal base for this post isDarlington Memorial Hospital, however the successful candidate can expect towork across other sites at times for their development and the service needs.We are committed to providing learning and development opportunities to all ourstaff.

Main duties of the job

The successful candidate will work as part of a team in abusy Cardio-Respiratory Department. They will be responsible for co ordinatingand maintaining high quality appointment systems for Cardiology and RespiratoryDiagnostic Services, ensuring best utilisation of resources available.Experience of hospital based patient management systems will be desirable. PatientSupport Officers are expected to supervise a small administrative team, toensure clinical services operate in a smooth and efficient manner.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

Full Job Descriptions can be found in the adverts supporting documents

Over reliance onAI-generated content is discouraged and may diminish the applicant's chances ofsuccess

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

From April 9th 2025 - Healthcare assistants - You must have a minimum of two yearsof experience working within the NHS as a HCA for the Trust to considersponsorship (we will only consider sponsorship if you meet this criteria andhave a current visa expiring within 3 months)

Job responsibilities

Thesuccessful candidate will work as part of a team in a busy Cardio-RespiratoryDepartment. They will be responsible for co ordinating and maintaining highquality appointment systems for Cardiology and Respiratory Diagnostic Services,ensuring best utilisation of resources available. Experience of hospital basedpatient management systems will be desirable. Patient Support Officers areexpected to supervise a small administrative team, to ensure clinical servicesoperate in a smooth and efficient manner.

Person Specification

Qualifications

• Good standard of education - minimum of 3 GCSE's at Grade 4 or above (or equivalent) including English Language
• NVQ level 3 in Business Administration or equivalent knowledge and experience.

Special Skills and Knowledge

• Organizational skills
• Ability to prioritise workload in order to meet deadlines
• Good communication skills written and verbal, with the ability to obtain information and pass on comprehensive and confidential messages
• Ability to communicate accurately in a courteous and effective manner with a wide range of staff, professionals and members of the public
• Able to provide day to day supervision of section
• Knowledge of computer packages e.g. Word, Excel, Outlook
• Ability to analyse data and present data using Excel packages
• Knowledge of Data Protection and Caldicott principles and an understanding of the need to maintain patient confidentiality
• Ability to accurately transfer data from one source to another
• Ability to use discretion and use own initiative to resolve routine queries in line with departmental procedures
• Flexible approach to work and adaptable to change.
• Knowledge of medical terminology
• Supervisory experience
• Ability to train other staff of all levels
• Knowledge of PRISM and EPR
• Knowledge of Diagnostic waiting times and activity requirements.

Experience

• Experience of an administrative role providing a service in a challenging and constantly changing environment.
• Experience of providing administrative support to a team.
• Experience of working in an NHS environment
• Experience of audit and quality assurance programmes

Special Requirements

• Approachable and friendly
• Ability to travel to other sites as service requires
• Present a professional image at all times

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

County Durham & Darlington NHS Foundation Trust