Civic Support Officer

Newcastle City Council; Newcastle upon Tyne; On-site; GBP 20,000 - 25,000; Full time

Job summary

An exciting opportunity at Newcastle City Council for a customer-focused individual to join the Building Management and Hospitality team at the Civic Centre. As a receptionist, you'll provide essential admin support and enhance visitor experience. With training and progression opportunities, you will enjoy a comprehensive employee benefits package including a pension scheme and discounts.

Benefits

Attractive Local Government Pension Scheme

Cycle2work scheme

Salary sacrifice car lease and home electronics scheme

24-hour Health Assured Employee Assistance Programme

Staff discounts on travel passes and leisure

Qualifications

• Excellent interpersonal skills and customer focus essential.
• Ability to manage difficult situations professionally.
• Self-motivated with the initiative to work independently.

Responsibilities

• Greeting diverse visitors and handling receptions.
• Coordinating room bookings and assisting with building issues.
• Providing general administrative support.

Skills

Interpersonal skills

Customer focus

IT skills

Job description

An exciting opportunity is offered to join the Building Management and Hospitality team in the Civic Centre.



We are looking for an enthusiastic and positive person with a passion for customer service.



The Civic Centre is at the core of all Council Services and the successful candidates will be providing reception and general administration duties in our award-winning Arches Reception.

Duties include greeting a diverse range of visitors to the Civic Centre, supporting and coordinating room bookings for meetings and events, assisting building related issues, and providing general admin support.



You should:

Have excellent Interpersonal skills and customer focus.

Be responsive to management requests and instructions.

Be self-motivated and the ability to work under own initiative.

Have excellent IT skills and a good telephone manner.

Have the ability to deal with difficult situations in a professional and calm manner.



What we offer:

Training and good career progression opportunities.

Attractive Local Government Pension Scheme.

Cycle2work scheme.

Access to a salary sacrifice car lease and home electronics scheme.

Full employee support package including access to a free confidential 24-hour Health Assured Employee Assistance Programme.

Staff offers including discounts on travel passes and leisure.



Further information can be obtained by contacting Laura Lindsay, Civic Operations Manager on 0191 2115058



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