Patient Services Rep (Swedish and English)

MiniMed Group; Watford; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits package

Job summary

MiniMed Group is seeking a Patient Services Representative to support customers in Sweden and English-speaking clients from Watford on a hybrid basis. The role involves handling device-related inquiries, delivering reliable technical support, and documenting outcomes while meeting quality KPIs.

The successful candidate will be fluent in Swedish and English, with 1–2 years in customer service. The position offers a competitive salary and a flexible benefits package in a global diabetes-care

Qualifications

• Swedish language proficiency required; written and spoken English proficiency
• 1–2 years in a customer service role or related experience
• Ability to multitask and navigate multiple software systems

Responsibilities

• Provide accurate product-related support to customers, dealers and sales personnel
• Document customer feedback and troubleshooting steps on calls
• Maintain call quality standards and manage time to meet KPI targets
• Act as liaison between sales and technical staff

Skills

Swedish

English

Customer service

Job description

## Patient Services Rep (Swedish and English)Applyremote type: On-Sitelocations: Watford, Hertfordshire, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R-801318At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.# **About the Role**We are looking for an independent, talented Customer Services Representative able to provide customer support to our customers using our equipment.If you are a Swedish speaker, are emotional intelligent and empathetic you may be our next support representative to join our dedicated customer services team in Watford on a hybrid basis.You will be supporting our clients in Sweden who are using our devices for diabetes care and you will part of a wider team who speak various languages so this truly is a global opportunity within our organisation.**Responsibilities may include the following and other duties may be assigned:*** Provides advice and support to customers, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable technical support.* Accurately and consistently documenting customer feedback and troubleshooting completed on the call.* Ensuring on or above-target compliance with call quality standards and manage time effectively by prioritizing calls, follow-up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).* Acts as a liaison between sales personnel and technical staff.**Required Knowledge and Experience:*** Swedish required together with English both written and oral* Requires full job knowledge of systems and procedures obtained through prior work experience or education.* Effective multi-tasking (navigating between programs to access customer data and input text during call).* 1-2 years work experience in a customer service environment.#BetterDaysStartNow# **Physical Job Requirements**The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.# **Benefits & Compensation****MiniMed offers a competitive salary and flexible benefits package**At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.# **About MiniMed**We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.