Patient Services Representative

MiniMed; Watford; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits

Job summary

MiniMed in Watford is seeking an independent Patient Services Representative to provide friendly, English-speaking customer support for users of our diabetes care devices. The role is hybrid, UK/Ireland coverage, and requires 1–2 years in customer service.

You will advise customers, document feedback, maintain call quality, and act as a liaison between sales and technical staff. This position offers a competitive salary and flexible benefits as part of a global team.

Qualifications

• English both written and oral
• Requires full job knowledge of systems and procedures obtained through prior work experience or education.
• Effective multi-tasking (navigating between programs to access customer data and input text during call).
• 1-2 years work experience in a customer service environment.

Responsibilities

• Provides advice and support to customers and sales personnel, answering product questions and delivering reliable technical support.
• Documents customer feedback and troubleshooting performed on calls.
• Maintains call quality and prioritizes calls, follow-ups, and administrative tasks to meet KPIs.
• Liaises between sales and technical staff.

Skills

Customer service

English

Call center

Emotional intelligence

CRM software

Tools

CRM software

Job description

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You’ll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About the Role

We are looking for an independent, talented Patient Services Representative able to provide customer support to our customers using our equipment. If you are a fluent English speaker, are emotional intelligent and empathetic you may be our next support representative to join our dedicated customer services team in Watford on a hybrid basis.

You will be supporting our customers in the UK and Ireland who are using our devices for diabetes care and you will part of a wider team who speak various languages so this truly is a global opportunity within our organisation.

Responsibilities may include the following and other duties may be assigned:

• Provides advice and support to customers, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable technical support.

• Accurately and consistently documentingcustomer feedback and troubleshooting completed on the call.

• Ensuringon or above-target compliance with call quality standardsand manage time effectively by prioritizing calls,follow-up,and administrative tasks to achieve team and individual Key Performance Indicators (KPI).

• Acts as a liaison between sales personnel and technical staff.

Required Knowledge and Experience:

• English both written and oral

• Requires full job knowledge of systems and procedures obtained through prior work experience or education.

• Effective multi-tasking (navigating between programs to access customer data and input text during call).

• 1-2 years work experience in a customer service environment.

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Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package

At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we’ve been redefining what’s possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we’re dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.