Patient Services Rep

RWJBarnabas Health

Warren

On-site

GBP 21,000 - 27,000

Full time

2 days ago

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Benefits offered by this job

PTO

Medical insurance

Dental insurance

Vision insurance

Retirement plans

Short & Long Term Disability

Life & AD&D

Tuition reimbursement

FSAs

Wellness programs

Pet insurance

Partner discounts

Job summary

RWJBarnabas Health is seeking a Patient Services Representative for the Comprehensive Family Medicine team at Barnabas Health Medical Group in Warren, NJ. The role focuses on delivering exceptional patient experiences, handling check-ins/outs, scheduling, and coordinating with insurance providers.

Requirements include a High School Diploma or GED and a Certified Medical Assistant Certification. Preferred qualifications include an Associate's or Bachelor's degree and EMR system knowledge, with

Qualifications

High School Diploma or GED required.
Certified Medical Assistant Certification is required.
Strong oral and written communication skills.
Preferred: Associate's or Bachelor's degree and EMR/medical terminology knowledge.

Responsibilities

Welcoming patients and performing check-in/check-out with professionalism and compassion.
Preparing for visits by reviewing schedules and ensuring necessary information is available.
Scheduling appointments and coordinating follow-up visits.
Answering routine questions in person and by phone with excellent service.
Performing clerical duties including copying, scanning, faxing, sorting, and mail distribution.
Creating and maintaining patient health records.
Coordinating with insurance providers and handling pre-authorizations as needed.
Protecting patient privacy and contributing to a safe, welcoming practice environment.

Skills

Customer service

Communication skills

Organizational skills

Teamwork

Education

High School Diploma or GED

Certified Medical Assistant Certification

Associate's or Bachelor's degree (preferred)

Tools

EMR systems

Medical terminology

Job description

Req #: 0000263152

Category: Revenue Cycle and Patient Access

Status: Full-Time

Shift: Day

Facility: Barnabas Health Medical Group

Department: Comprehensive Family Medicine

Pay Range: $21.07 - $26.22 per hour

Location: 8 Mountain Blvd, Warren, NJ 07059

Job Title: Patient Services Rep

Location: Barnabas Health Medical Group

Department Name: Comprehensive Family Medicine

Req #: 0000263152

Status: Hourly

Shift: Day

Pay Range: $21.07 - $26.22 per hour

Pay Transparency

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Our Patient Services Reps are the heartbeat of the patient experience. Step into a fast-paced, patient-focused role where every interaction makes a difference. As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ensure efficient day-to-day operations.

The Patient Service Representative (PSR) may be the perfect role for you if you enjoy helping others, thrive in a busy environment, and are passionate about creating positive experiences for patients and their families. If you are organized, customer-service driven, and motivated to make a meaningful impact with every interaction, this position provides the opportunity, challenge, and purpose you are seeking.

As a Patient Service Representative (PSR), a typical day might include the following:

Welcoming patients and performing patient check-in and check-out functions with professionalism and compassion.
Preparing for patient visits by reviewing schedules and ensuring all necessary information is available.
Scheduling patient appointments and coordinating follow-up visits as needed.
Answering routine questions in person and over the telephone while providing exceptional customer service.
Performing clerical responsibilities including copying, scanning, faxing, sorting, and distributing mail.
Creating, maintaining, filing, and organizing patient health record information.
Coordinating with insurance providers and handling pre-authorizations and certifications as necessary.
Protecting patient privacy and contributing to a safe, efficient, and welcoming practice environment.

The Patient Service Representative (PSR) role might be for you if:

You are passionate about delivering excellent customer service and creating a positive patient experience.
You communicate clearly and compassionately with patients, families, and team members.
You stay organized and can effectively manage multiple priorities in a fast-paced environment.
You pay close attention to detail and value accuracy in your work.
You work well independently and collaboratively as part of a team.
You lead with integrity and are proud to represent the RWJBarnabas Health mission, vision, and values.
Schedule: Day shift, Monday through Thursday 7:30am-4:30pm & Fridays 7:30am-3:30pm, Full-Time 40 hours per week

To be considered for this opportunity, you must have a High School Diploma or General Education Degree (GED) and relevant experience and/or training. A Certified Medical Assistant Certification is required as well. Candidates must demonstrate a clear understanding of the importance of patient satisfaction and safety and possess strong oral and written communication skills. Preferred qualifications include an Associate's or Bachelor's degree, previous medical receptionist or general office experience, and knowledge of medical terminology and electronic medical record (EMR) systems.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.