Patient Access Representative

Peninsula Orthopaedic Associates; Salisbury; On-site; GBP 21,000 - 26,000; Full time

Job summary

Peninsula Orthopaedic Associates in Salisbury is seeking a Patient Access Service Representative to schedule exams for patients and handle customer service inquiries. You may refer patients to other staff members or physicians and take messages as appropriate.

The role emphasizes maintaining confidentiality, following policies, and providing expert customer service while coordinating with physicians and staff to ensure smooth clinic operations.

Qualifications

• High School Graduate or Equivalent.
• Previous experience in a medical office or high volume call center.
• Certified Clinical Medical Assistant (CCMA), LPN or ATC preferred.

Responsibilities

• Supports Peninsula Orthopaedic Associates' vision, mission and values and follows all policies and procedures.
• Maintains confidentiality for any and all information, including Protected Health Information (PHI).
• Maintains compliance with OSHA, HIPAA, IT Policy and patient safety standards.
• Acts as first contact for patients via phones and is knowledgeable of clinic operations and accepted insurances.
• Schedules or cancels appointments and refers to the correct staff person.
• Communicates with patients of all ages in a professional manner at all times.
• Maintains schedule of medical service providers' availability and notifies patients of changes.
• Maintains files and databases.
• Responds to inquiries on policies and procedures.
• Handles arrangements for patient utilization (pulling records, scheduling pre-exam tests, ensuring equipment)
• Assists with medical record duties such as scanning or purging files.
• Meets KPI as established by call center management.
• Works effectively with physicians and staff.
• Conducts themselves ethically and with attention to detail.
• Fosters teamwork and expert communication and customer service skills.
• All other duties as assigned by management.

Skills

Medical office experience

High volume call center experience

Education

High School Graduate or Equivalent

Certified Clinical Medical Assistant (CCMA)

Job description

As a Patient Access Service Representative you will schedule exams for patients and handle customer service inquiries. Additionally, you may refer some patients to other staff members or physicians and take messages as appropriate.

Qualifications

• High School Graduate or Equivalent
• Previous experience in a medical office or high volume call center
• Certified Clinical Medical Assistant (CCMA), LPN or ATC preferred.

Job Responsibilities

• Supports Peninsula Orthopaedic Associates' vision, mission and values and follows all policies and procedures
• Maintains confidentiality for any and all information, including Protected Health Information (PHI), accessible while performing job duties
• Maintains compliance with OSHA, HIPAA, IT Policy, patient safety standards and all other POA requirements
• Acts as first contact for patients via phones – needs to be knowledgeable of clinic operations and accepted insurances
• Assists patients by determining needs, scheduling or canceling appointments, or referring to correct staff person
• Communicates with patients of all ages in a professional manner at all times
• Communicates with co-workers and employees in a manner which promotes a highly team-oriented approach
• Maintains and updates schedule of medical service providers' availability, maintains contact with patients, notifying them of any scheduling changes
• Maintains files and databases
• Responds to inquiries on policies and procedures and/or refers questioner to correct staff person
• Handles any necessary arrangements for patient utilization, i.e. pulling records, determining needs, scheduling pre- examination tests, ensuring necessary equipment or supplies are available
• Assists with any other medical record duties such as scanning or purging files, processing health history forms, etc.
• Meets the Key Performance Indicators (KPI) as established by call center management
• Works effectively with physicians and staff
• Conducts his/herself ethically
• Possesses thorough attention to detail
• Fosters team work
• Possesses expert communication skills
• Demonstrates expert customer service skills with a focus on problem resolution to complex issues
• All other duties as assigned by management

Location(s)

Salisbury

Job Type(s)

Full-Time