Patient Service Representative

Drexel University; Eye; On-site; GBP 20,000 - 30,000; Full time

Job summary

Drexel University is seeking a dedicated individual for managing patient registration and scheduling at The Eye Institute - Oak Lane. The successful candidate will handle patient appointments, verify insurance, and collect payments, ensuring a positive patient experience.

Applicants must possess a HS Diploma or GED, clerical experience, and strong communication skills. Familiarity with electronic health records and working evenings is required, as the role demands flexibility and multitasking.

Qualifications

• Minimum experience in a clerical position or equivalent formal training.
• Ability to handle multiple tasks while maintaining a friendly demeanor.
• Available to work evenings.

Responsibilities

• Manage all aspects of patient appointments.
• Greet patients and compile registration information.
• Enter patient charges into the billing system.

Skills

Customer service skills

Strong computer skills

Experience with medical insurance

Excellent verbal and written communication skills

Education

Minimum of HS Diploma or GED

Tools

Microsoft Office

Electronic Health Records

Job description

Job Summary

Responsible for patient registration, insurance identification and verification, scheduling appointments, collecting payments and charge entries.

Essential Functions

• Manages all aspects of patient appointments, including but not limited to scheduling, pre-registration, insurance verification, checking in and checking out patients, collecting copayments.
• Greets patient, on the phone or in person, and obtains, verifies, updates and compiles all registration, demographic and insurance information.
• Answers telephone and provides information regarding fee services, appointments, insurance information and payment concerns.
• Enters patient charges into computerized billing system including, but not limited to, recording the information, collecting payments, completing insurance papers and recording charges, payments and adjustments.
• Cross‑trained in various processes, such as: Central Check In, Registration, Suite 5‑ Specialty Services, Appointment Center, Pre‑Registration, External and off‑sites.
• Provides relief coverage, as needed.
• Other duties as assigned.

Required Qualifications

• Minimum of HS Diploma or GED.
• Minimum of experience in a clerical position or equivalent formal training.
• Experience with medical insurance and medical terminology.
• Excellent customer service skills.
• Ability to handle multiple tasks simultaneously while maintaining a friendly and cheerful demeanor.
• Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint, Outlook) and Electronic Health Records.
• Excellent verbal and written communication skills.
• Available to work evenings.

Physical Demands

• Typically sitting at a desk/table.

Location

• The Eye Institute - Oak Lane