Patient Services & Outpatient Coordinator

Bupa; Greater London; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

25 days + bank holidays

Company pension scheme

Private healthcare

Employee referrals

Gym membership

Cycle to work

Job summary

New Victoria Hospital in Kingston upon Thames, part of the Bupa group, is seeking a Patient Services Advisor to provide a professional hospital and outpatient reception experience. You will manage appointments, registrations and enquiries in person, by phone and via email, ensuring a warm and efficient patient journey.

The role is permanent, 30 hours per week, Monday to Sunday 8am–8pm, with a benefits package including a company pension, private healthcare and staff discounts, plus ongoing

Qualifications

• Adhere to Hospital policies and procedures and relevant legislation including professional bodies.
• Incorporate organisational values: Compassionate, Exceptional, Ethical, Evolving.
• Attend mandatory training identified by the Hospital.
• Develop knowledge and skills through supervision and lifelong learning.

Responsibilities

• Deliver a professional, friendly and efficient reception service for patients, consultants and visitors.
• Manage appointments, registrations and enquiries via phone, email and face-to-face.
• Support the smooth running of outpatient clinics by liaising with consultants and nursing teams.
• Maintain patient records and information in hospital systems.
• Process payments and account queries in line with hospital policies.

Skills

Compassionate

Exceptional

Ethical

Evolving

Teamwork

Communication

Job description

New Victoria Hospital in Kingston upon Thames, part of the Bupa group, is seeking a Patient Services Advisor to provide a professional hospital and outpatient reception experience. You will manage appointments, registrations and enquiries in person, by phone and via email, ensuring a warm and efficient patient journey.

The role is permanent, 30 hours per week, Monday to Sunday 8am–8pm, with a benefits package including a company pension, private healthcare and staff discounts, plus ongoing