Patient Access & Care Advisor

Medical Services International Limited; Greater London; On-site; AUD 40,000 - 41,000; Part time

Benefits offered by this job

Annual leave 25 days + holidays

In-house training

Company pension

Life assurance

Referral scheme

Staff restaurant access

Travel loan (interest-free)

Bike loan

Employee assistance programme

Job summary

Medical Services International Limited – Kingston upon Thames is seeking a Patient Advisor to guide patients through enquiries, appointments, and pricing information, ensuring care and confidentiality. You will support clinical teams, manage referrals, and help with admissions and billing while delivering empathetic, professional assistance across phone, email, online, and in-person channels.

Permanent (30hrs) role across Monday–Sunday, with competitive benefits and a strong focus on patient

Qualifications

• Strong customer service and/or sales experience with excellent interpersonal skills.
• Healthcare/Medical Experience (Essential)
• Telephony experience (advantageous)
• Empathetic communicator with confident listening abilities and emotional resilience.
• Strong problem-solving skills with a tenacious, proactive approach.
• Excellent written and verbal communication skills.
• A collaborative team player who demonstrates professionalism and embodies our values: Quality, Respect, Safety, and Teamwork.

Responsibilities

• Handle patient enquiries across all channels, booking suitable appointments and directing to medical secretaries when required.
• Deliver empathetic, professional support while accurately recording all interactions in the CRM.
• Manage GP referral enquiries and ensure smooth coordination across referral pathways.
• Prepare clear, timely pricing documentation and work with consultants’ teams to process pricing requests.
• Explain admissions, billing, and hospital policies in a patient-friendly way while ensuring secure fee collection.
• Gather market intelligence and support ad hoc commercial projects to aid wider business needs.

Skills

Customer service

Healthcare experience

Telephony

Empathy

Problem solving

Verbal communication

Written communication

Teamwork

Job description

Medical Services International Limited – Kingston upon Thames is seeking a Patient Advisor to guide patients through enquiries, appointments, and pricing information, ensuring care and confidentiality. You will support clinical teams, manage referrals, and help with admissions and billing while delivering empathetic, professional assistance across phone, email, online, and in-person channels.

Permanent (30hrs) role across Monday–Sunday, with competitive benefits and a strong focus on patient