Patient Services Operator - 24/7 Emergency Call Handling

VerseOne Group; Leigh on Sea; On-site; GBP 18,000 - 24,000; Full time

Job summary

VerseOne Group is seeking an enthusiastic Customer Services Operator for a fast-paced department at the Southend site. You will handle a wide range of queries and urgent calls while delivering a courteous, high-quality service to patients, visitors and staff.

The role requires excellent communication, strong literacy and numeric skills, and proficiency with MS Office and Patient Administration System. Shifts include weekends and holidays; training is provided.

Qualifications

• Excellent communication skills and courteous service.
• High literacy and good numeric skills.
• Proficiency with Microsoft Office and patient admin systems beneficial.

Responsibilities

• Handle varied queries and urgent/emergency calls.
• Provide courteous, effective service across a 365/24/7 rota.
• Support and respect patients, visitors and staff at all times.
• May require lone working after training and experience.

Skills

Communication

Literacy

Numeric skills

Punctuality

Customer care

Tools

MS Office

Patient Administration System

Job description

VerseOne Group is seeking an enthusiastic Customer Services Operator for a fast-paced department at the Southend site. You will handle a wide range of queries and urgent calls while delivering a courteous, high-quality service to patients, visitors and staff.

The role requires excellent communication, strong literacy and numeric skills, and proficiency with MS Office and Patient Administration System. Shifts include weekends and holidays; training is provided.