Patient services /Medical receptionist - 25 hours per week (Mon - Fri)

The Hollies Medical Practice; Sutton Coldfield; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Sick pay scheme

Enhanced employee assistance programme

Uniform

Tea and Coffee provided

Team building and social events

Annual leave 25 days plus bank hols (2

pro rata)

Job summary

The Hollies Medical Practice is seeking a friendly and professional Medical Receptionist for 25 hours per week (Mon-Fri) to join our busy patient services team. You will be the first point of contact for patients attending the practice and on the phone, handling appointments and enquiries with sensitivity.

Applicants should be an excellent communicator with good IT skills and be comfortable working with confidential information.

Qualifications

• First point of contact for patients, on-site and on the phone.
• Excellent communicator with good IT and communication skills.
• Must be computer literate.
• Ability to communicate effectively and sensitively with staff and patients.

Responsibilities

• Greeting patients in a friendly manner and responding to their requests
• Arranging appointments for patients and signposting to relevant services
• Answering and dealing with telephone or face to face enquiries
• Liaising with Doctors, Nurses and other team members to provide a quality service
• Working with confidential and sensitive information and ensuring high levels of accuracy
• Flexible to assist with holiday cover/absences

Skills

Communication

IT skills

Customer service

General practice experience

Job description

Patient services /Medical receptionist - 25 hours per week (Mon - Fri)

Patient Services team member (Medical receptionist/call handler) - 25 hours as per rota pattern.

Please note that the successful applicant will be issued a 'fixed rota pattern', which will consist of a variety of shifts between the hours of 7am - 6.30pm and must therefore be available to work during these hours. Shift details will be confirmed before interview, but, will be based on the following hours (8am - 1pm, 8.30am - 1.30pm, 12 - 5pm, 1.30 - 6.30pm, 7-12)

Are you a positive, friendly and professional communicator, both in person and over the phone? If so, you might just be the right person for this role.

We currently have an opportunity to work in our busy patient services teams, where you will be the first point of contact for patients attending the practice and on the phone. We are looking for an excellent communicator, with good IT and communication skills, to join our busy team.

The Hollies is a friendly, high achieving practice based on the edge of Tamworth town centre and provides care to almost 15000 patients.

Main duties of the job

You will carry out the duties in the job description, which includes:

Greeting patients in a friendly manner and responding to their requests

Arranging appointments for patients and signposting to relevant services.

Answering and dealing with telephone or face to face enquiries

Liaising with Doctors, Nurses and other members of the team to provide a quality service for patients

To be computer literate.

To have the ability to communicate effectively and sensitively with staff and patients.

To work with confidential and sensitive information.

To ensure high levels of accuracy are maintained in all aspects of work.

To be confident to work independently and as part of a team.

The ability to handle pressure.

To be flexible and able to assist with holiday cover/absences.

About us

Benefits include:

Sick pay scheme (after probationary period)

Enhanced employee assistance programme

Uniform

Tea and Coffee provided

Team building and social events

Annual leave - 25 days plus bank holidays (pro rata), rising to 28 days after 5 years and 30 days after 10 years.

Job responsibilities

Greeting patients in a friendly manner and responding to their requests

Arranging appointments for patients and signposting to relevant services.

Answering and dealing with telephone or face to face enquiries

Liaising with Doctors, Nurses and other members of the team to provide a quality service for patients

Person Specification

Experience

• Experience of dealing with customers/patients
• experience of working in general practice