Patient Services Manager

TN United Kingdom; Macclesfield; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading independent hospital in the UK seeks a Patient Services Manager for their Macclesfield location. This role involves providing leadership in administration and customer service, ensuring high standards of care and operational efficiency. The successful candidate will have a strong background in management within a healthcare setting and will be responsible for leading teams to deliver exceptional patient experiences.

Benefits

35 days annual leave including bank holidays

Employer and employee contributory pension

Private medical insurance

Life assurance

Health Assessment

Employee Assistance Programme

Free DBS

Discount and cashback for over 1000 retailers

Qualifications

• Experience in healthcare or customer-oriented organizations is desirable.
• Demonstrated ability in people management.
• Ability to work with complex administration systems.

Responsibilities

• Provide leadership in administration functions including reception and medical records.
• Improve operational processes and ensure compliance with standards.
• Manage personnel including recruitment and training.

Skills

Leadership

Problem Solving

Process Management

Communication

Education

Relevant supervisory qualification

Good standard of secondary education

Job description

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Patient Services Manager | Macclesfield | Full time | Permanent | 37.5 hours per week | Competitive salary + excellent benefits

Spire Regency Hospital, Macclesfield has an exciting opportunity for an experienced manager/supervisor to join our team on a full time and permanent basis.

Spire Regency Hospital, Macclesfield takes pride in providing a high standard of care to all patients. With a wide range of specialties offered, you can get fast access to expert healthcare, from consultations and diagnosis to personalised treatment and aftercare.

Reporting directly to the Operations Director, as Patient Services Manager you will be responsible for providing clear, professional leadership of administration, customer facing and service functions throughout Spire Regency Hospital, Macclesfield.
You will also ensure that key stakeholders are fully supported across all administration, customer facing and service functions.

The role will involve being ‘hands on’ when required to support the ongoing delivery of customer facing services.

Working Hours: Monday - Friday 9 am to 5 pm

Contract Type: Permanent, Full-time

Duties and Responsibilities (include but are not limited to)

• Provide clear leadership in the operation and delivery of all administration functions which includes but not limited to Reception areas, Ward Administration, Medical Records and Medical Secretaries ensuring they perform to the required commercial, corporate and professional standards; inspiring teams to provide world class customer service excellence
• Improve operational processes and ensure regulatory changes are effectively implemented across departments ensuring standards are met and delivery of key performance indicators
• Developing strong and effective communication channels throughout administration departments by holding regular team meetings and promoting the correct Spire behaviours
• To be ultimately responsible for the personnel management of the Administration teams, including recruitment, training, Enabling Excellence, sickness recording, annual leave, health and safety and performance management including compliance with DSE assessments and manual handling requirements
• To monitor team service levels adjusting and reallocating of resource (such as staff) as required to meet the demands of the business

Who we're looking for

• Good standard of secondary education with demonstrable literacy, numeracy and IT skills
• Track record of successful people and process management, ideally in a multi-functional environment
• Relevant supervisory qualification and previous experience working in the healthcare industry or a similar customer orientated organisation is desirable
• Demonstrated ability in problem solving and process improvements skills
• Ability to understand key business processes and complex business issues
• Ability to work with complex patient and finance administration systems and telephony systems
• Demonstrated ability in people management to deliver a plan of activity through direct reports
• Ability to work effectively in an organisation where matrix management is key to success

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Private medical insurance
• Life assurance
• Health Assessment
• Employee Assistance Programme
• Free DBS

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

We commit to our employee’s well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For us,it's more than just treating patients; it's about looking after people.

If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.