Patient Services Coordinator - Homecare - Interim

B. Braun Group; Sheffield; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Electric or hybrid company car (role 

Discretionary annual/quarterly bonus

Job summary

B. Braun is seeking a Patient Services Coordinator - Homecare to join our Customer Care team in Sheffield on a fixed term basis until April 2027 to cover maternity leave.

You will coordinate homecare services, support patients and clinicians, and ensure a high standard of customer care at all times. This onsite role requires strong administrative and coordination skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Strong administrative and coordination skills.
• Excellent communication skills and a professional telephone manner.
• Good IT skills with the ability to learn systems quickly.

Responsibilities

• Respond to patient and customer enquiries professionally, ensuring issues are resolved efficiently.
• Coordinate and manage homecare patient services, acting as a central point of contact for patients, clinicians, and internal stakeholders.
• Process and maintain accurate patient and service records in line with company procedures.
• Liaise with internal departments to ensure timely and accurate delivery of homecare services.
• Support the Homecare Team Leader and wider team with administrative and operational tasks as required.

Skills

Administrative skills

Coordination

Communication

Attention to detail

Multitasking

Independent working

Tools

IT systems

Job description

Your Role

We are looking for a Patient Services Coordinator - Homecare to join our Customer Care team on a fixed term basis until April 2027 to cover maternity leave in Sheffield. In this role, you will play a vital part in supporting patients, healthcare professionals, and internal teams by coordinating homecare services and ensuring a high standard of customer care is delivered at all times. You'll act as a key point of contact, managing patient services efficiently, accurately, and in line with company procedures and service level agreements.

Working hours

Onsite, 37.5 hours per week, Monday - Friday

Location

Thorncliffe Park, Sheffield, S35 2PW - located just off Junction 35A of the M1. We offer free car parking.

Your Main Responsibilities

• Respond to patient and customer enquiries professionally, ensuring issues are resolved efficiently and sensitively
• Coordinate and manage homecare patient services, acting as a central point of contact for patients, clinicians, and internal stakeholders
• Process and maintain accurate patient and service records in line with company procedures.
• Liaise with internal departments to ensure timely and accurate delivery of homecare services
• Support the Homecare Team Leader and wider team with administrative and operational tasks as required

What You Need To Succeed

• Strong administrative and coordination skills with excellent attention to detail
• Ability to manage multiple tasks in a fast-paced environment while maintaining accuracy
• Excellent communication skills and a friendly, professional telephone manner
• Confidence working independently as well as part of a collaborative team
• Good IT skills with the ability to learn systems and processes quickly
• A patient-focused approach with strong organisational and problem-solving skills

Why Join B. Braun?

At B. Braun, you'll have the opportunity to make a meaningful difference to healthcare while building a rewarding career with a global, family-owned organisation. We invest in our people through learning, development and long-term career opportunities, creating an environment where expertise is valued, ideas are encouraged and collaboration drives success. Whether you're looking to grow your career, expand your skills or make a genuine impact on patient outcomes, you'll be part of a team helping to shape the future of healthcare.

What We Offer

Career Development

• Ongoing learning and development opportunities
• Long-term career opportunities within a global healthcare organisation
• Paid professional membership (where required)
• Opportunities to learn from experienced healthcare and industry professionals

Reward & Benefits

• Electric or hybrid company car (role dependent)
• Discretionary annual and quarterly bonus scheme
• 7% employer pension contribution
• Life assurance at 3x salary
• Health Cash Plan
• Employee Assistance Programme
• Group income protection scheme

Wellbeing & Lifestyle

• 27 days annual leave plus bank holidays
• Enhanced family-friendly and sick pay benefits
• Gym membership discounts
• Cycle to Work scheme
• Everyday Discounts and Blue Light Card savings

Ready to Make an Impact?

Join a market-leading healthcare organisation where your expertise helps support healthcare professionals and improve patient care across the UK.

Our Commitment to Inclusion

At B. Braun, we believe that diversity drives innovation and excellence. We are committed to creating an inclusive workplace where everyone feels welcome, valued and empowered to be themselves.

We want every candidate to have a positive recruitment experience. If you need support during the hiring process, we'll work with you to ensure you can perform at your best. Reasonable adjustments may include additional time for assessments, accessible interview arrangements or alternative interview formats.

What to Expect

• Initial conversation with Talent Acquisition (30 minutes) - an opportunity to discuss your experience, career aspirations and interest in joining B. Braun.
• Hiring Panel interview (60 minutes) - a more detailed discussion about your skills, experience and how you could contribute to the team.
• Skills and role-related assessment(s) - an opportunity to showcase your expertise through activities relevant to the role.
• Final interview (if required) - an opportunity to meet additional stakeholders and gain further insight into the team, function and wider business.

Our Talent Acquisition Specialists are happy to discuss any support you may need throughout the recruitment process. Our recruitment practices reflect this commitment, ensuring equal opportunities for all. Our Recruitment Advisors are happy to support you with any questions or specific needs, you can find their contact details below. You can also request reasonable adjustments through our online form.