Customer Liaison Lead - Theater & Sterile Services

Produce Careers Inc.; Leeds; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Company car (electric or hybrid)

Private medical insurance

Pension contribution

Discretionary annual bonus

7% employer pension contribution

Group income protection

Enhanced sick pay

Health and wellbeing programme

Employee assistance programme

Job summary

B. Braun Sterilog (Yorkshire) Ltd. in Leeds is seeking a Customer Liaison Lead to act as the trusted link between our decontamination facility and NHS theatre teams.

The role focuses on day-to-day service delivery, bespoke customer requests, and driving continuous improvement with internal and external stakeholders. Based across Pudsey and Bradford Royal Infirmary, the position offers a permanent, full-time role with hybrid working and a comprehensive benefits package, aimed at strengthening

Qualifications

• Experience working with NHS theatre operations or decontamination processes is advantageous.
• Commercial awareness and ability to build strong customer relationships are essential.

Responsibilities

• Act as the primary point of contact for theatre teams, building strong, positive relationships.
• Handle bespoke requests and keep communication clear and timely.
• Lead service reviews and feedback sessions to strengthen performance and ensure customer satisfaction.
• Represent the customer voice internally to drive improvements.
• Support coordination of instrument sets and repairs.
• Resolve issues quickly and professionally.

Skills

Communication

Relationship building

Organisational skills

Problem-solving

Attention to detail

Flexibility

Job description

Customer Liaison Lead - Theatre & Sterile Services Job Description

You're an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping your future in mind, we're making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.

Customer Liaison Lead - Theatre & Sterile Services Company: B. Braun Sterilog (Yorkshire) Ltd. Job Location: Leeds, West Yorkshire, United Kingdom, Leeds, West Yorkshire, United Kingdom Functional Area: Other Areas Working Model: Hybrid Requisition ID: 13960

Your Role:

At B. Braun, we are committed to delivering exceptional service to our healthcare partners, and we’re looking for a dedicated professional who excels at building strong relationships to help us achieve this. As a Customer Liaison Lead, you'll be the trusted link between our decontamination facility and NHS theatre teams.

In this newly created role, you will support day-to-day service delivery, manage bespoke customer needs, and drive continuous improvement and innovation in collaboration with both internal and external stakeholders.

Your ability to connect, communicate, and collaborate will directly impact patient care and strengthen partnerships across our healthcare network.

Key Details:

Location: This role will be split between the B. Braun Sterilog Facility in Pudseyand an NHS Trust customer site - Bradford Royal Infirmary

Contract: Permanent, 37.5 hours per week, Monday - Friday.

Your Main Responsibilities:

• Act as the primary point of contact for theatre teams, building strong, positive relationships.
• Handle bespoke requests and keep communication clear and timely.
• Lead service reviews and feedback sessions to strengthen performance and ensure customer satisfaction
• Represent the customer voice internally to drive improvements.
• Support coordination of instrument sets and repairs.
• Resolve issues quickly and professionally.

What you need to succeed:

• Excellent communication skills: able to build trust and maintain strong relationships with diverse stakeholders.
• Organisational and time management skills: comfortable managing priorities in a fast-paced environment.
• Problem-solving mindset: proactive in resolving issues and driving improvements.
• Attention to detail: ensuring accuracy in coordination and reporting.
• Flexibility and adaptability: willing to work across multiple sites and respond to changing needs.
• Professional approach: reliable, self-motivated, and able to use your initiative.

This position would suit someone who is commercially aware within the NHS, has experience of theatre operations, or possesses a good understanding of decontamination processes. However, we also welcome applications from individuals with transferable skills who can demonstrate the ability to build strong customer relationships.

What you get in return:

• An electric or hybrid company car
• Competitive Salary
• 27 days annual leave plus bank holidays
• Discretionary annual bonus scheme
• 7% employer pension contribution
• Private medical insurance
• 3x Salary life assurance
• Group income protection scheme
• Enhanced sick pay and family friendly payments
• Health and wellbeing programme
• Employee assistance programme
• And much more…

At B. Braun, we believe that diversity drives innovation and excellence.We are committed to fostering an inclusive environment where everyone - regardless of background, identity, or ability - feels valued, respected and empowered.

Our recruitment practices reflect this commitment, ensuring equal opportunities for all. Our Recruitment Advisors are happy to support you with any questions or specific needs, you can find their contact details below. You can also request reasonable adjustments through our online form.

B. Braun Sterilog (Yorkshire) Ltd.|Sarona Perera | [e-mail]