Patient Services Coordinator - Homecare - Interim

B. Braun Melsungen AG; Sheffield; Hybrid; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Learning opportunities

Hybrid work

Bonus scheme

Life assurance

Health plan

Cycle to work

27 days leave

Job summary

B. Braun Medical Ltd. in Sheffield invites a Patient Services Coordinator - Homecare to join our Customer Care team on a fixed-term basis until April 2027 to cover maternity leave.

You will coordinate homecare services, act as central contact for patients, clinicians and internal teams, and ensure accurate records in line with procedures and service level agreements. The role is onsite with hybrid options and requires strong organisational and communication skills to deliver high-quality patient

Qualifications

• Strong administrative and coordination skills with excellent attention to detail.
• Ability to manage multiple tasks in a fast-paced environment while maintaining accuracy.
• Excellent communication skills and a friendly, professional telephone manner.
• Confidence working independently as well as part of a collaborative team.

Responsibilities

• Respond to patient and customer enquiries professionally, ensuring issues are resolved efficiently and sensitively.
• Coordinate and manage homecare patient services, acting as a central point of contact for patients, clinicians, and internal stakeholders.
• Process and maintain accurate patient and service records in line with company procedures.
• Liaise with internal departments to ensure timely and accurate delivery of homecare services.
• Support the Homecare Team Leader and wider team with administrative and operational tasks as required.

Skills

Administrative skills

Coordination

Attention to detail

Communication skills

Telephone manner

Independence

IT skills

Problem solving

Job description

You’re an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping your future in mind, we’re making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.

Company: B. Braun Medical Ltd.

Job Location: Sheffield, South Yorkshire, United Kingdom

Functional Area: Customer Services

Working Model: Hybrid

Requisition ID: 13915

Your Role:

We are looking for a Patient Services Coordinator - Homecare to join our Customer Care team on a fixed term basis until April 2027 to cover maternity leave in Sheffield.

In this role, you will play a vital part in supporting patients, healthcare professionals, and internal teams by coordinating homecare services and ensuring a high standard of customer care is delivered at all times.You’ll act as a key point of contact, managing patient services efficiently, accurately, and in line with company procedures and service level agreements.

Working hours

Onsite, 37.5 hours per week, Monday – Friday

Location:

Thorncliffe Park, Sheffield, S35 2PW – located just off Junction 35A of the M1. We offer free car parking.

Your main responsibilities:

• Respond to patient and customer enquiries professionally, ensuring issues are resolved efficiently and sensitively
• Coordinate and manage homecare patient services, acting as a central point of contact for patients, clinicians, and internal stakeholders
• Process and maintain accurate patient and service records in line with company procedures.
• Liaise with internal departments to ensure timely and accurate delivery of homecare services
• Support the Homecare Team Leader and wider team with administrative and operational tasks as required

What you need to succeed:

• Strong administrative and coordination skills with excellent attention to detail
• Ability to manage multiple tasks in a fast-paced environment while maintaining accuracy
• Excellent communication skills and a friendly, professional telephone manner
• Confidence working independently as well as part of a collaborative team
• Good IT skills with the ability to learn systems and processes quickly
• A patient-focused approach with strong organisational and problem-solving skills

Why Join B. Braun?

At B. Braun, you'll have the opportunity to make a meaningful difference to healthcare while building a rewarding career with a global, family-owned organisation. We invest in our people through learning, development and long-term career opportunities, creating an environment where expertise is valued, ideas are encouraged and collaboration drives success. Whether you’re looking to grow your career, expand your skills or make a genuine impact on patient outcomes, you’ll be part of a team helping to shape the future of healthcare.

What We Offer:

• Ongoing learning and development opportunities
• Long-term career opportunities within a global healthcare organisation
• Paid professional membership (where required)
• Opportunities to learn from experienced healthcare and industry professionals
• Electric or hybrid company car (role dependent)
• Discretionary annual and quarterly bonus scheme
• Life assurance at 3x salary
• Health Cash Plan
• Employee Assistance Programmel
• 27 days annual leave plus bank holidays
• Enhanced family-friendly and sick pay benefits
• Cycle to Work scheme
• Everyday Discounts and Blue Light Card savings

And much more.

Ready to Make an Impact?

Join a market-leading healthcare organisation where your expertise helps support healthcare professionals and improve patient care across the UK.

Our Commitment to Inclusion

At B. Braun, we believe that diversity drives innovation and excellence. We are committed to creating an inclusive workplace where everyone feels welcome, valued and empowered to be themselves.

We want every candidate to have a positive recruitment experience. If you need support during the hiring process,we'll work with you to ensure you can perform at your best. Reasonable adjustments may include additional time for assessments, accessible interview arrangements or alternative interview formats.

Our Talent Acquisition Specialists are happy to discuss any support you may need throughout the recruitment process.

What to Expect

Our recruitment process is designed to help us get to know you, while giving you the opportunity to learn more about B. Braun, our culture and the role. While the process may vary depending on the position, it will typically include:

• Initial conversation with Talent Acquisition (30 minutes) – an opportunity to discuss your experience, career aspirations and interest in joining B. Braun.
• Hiring Panel interview (60 minutes) – a more detailed discussion about your skills, experience and how you could contribute to the team.
• Skills and role-related assessment(s) – an opportunity to showcase your expertise through activities relevant to the role.
• Final interview (if required) – an opportunity to meet additional stakeholders and gain further insight into the team, function and wider business.

Interviews may be conducted virtually, by telephone or in person, depending on the requirements of the role.

At B. Braun, we believe that diversity drives innovation and excellence.

We are committed to fostering an inclusive environment where everyone - regardless of background, identity, or ability - feels valued, respected and empowered.

Our recruitment practices reflect this commitment, ensuring equal opportunities for all. Our Recruitment Advisors are happy to support you with any questions or specific needs, you can find their contact details below. You can also request reasonable adjustments through our online form.