Patient Services Coordinator - Front Desk & Admin

Windrush Medical Practice; Witney; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

NHS GP Pension Scheme

20 days annual leave rising to 25 with

Part-time 28 hours per week

Job summary

Windrush Medical Practice in Witney is seeking a Patient Services Coordinator to join the team. The role involves handling incoming telephone enquiries in the call room as well as working at the reception desk to support patients and staff.

You will have experience in a similar role, a can-do attitude, and be used to working with the general public. A 6-month probation period applies, with training and confidentiality obligations throughout.

Qualifications

• Experience in a similar receptionist/administration role.
• Ability to remain calm under pressure and multitask.
• Excellent verbal and written communication.
• Commitment to patient confidentiality and data protection.
• Willingness to work flexible hours, including covering absences.

Responsibilities

• Deal with patients in a courteous, empathetic and efficient manner.
• Act as front of house at the reception desk and handle calls.
• Keep patients informed of appointment delays and rescheduling.
• Provide admin support to the wider practice team.
• Cover extra hours to support colleagues during holidays or sickness.

Skills

Telephone skills

Multitasking

Public interaction

Flexibility

IT skills

Tools

EMIS Web

AccuRx

Outlook

DOCMan

Excel

Job description

Windrush Medical Practice in Witney is seeking a Patient Services Coordinator to join the team. The role involves handling incoming telephone enquiries in the call room as well as working at the reception desk to support patients and staff.

You will have experience in a similar role, a can-do attitude, and be used to working with the general public. A 6-month probation period applies, with training and confidentiality obligations throughout.