Patient Care Coordinator - Front Desk (Medical Practice)

The Lionwood Medical Practice; Norwich; On-site; GBP 18,000 - 19,000; Full time

Job summary

The Lionwood Medical Practice in Norwich is hiring Patient Care Advisors (receptionists) to join our busy team on a full-time or part-time basis. You will work from 8:00 until 18:30, with probation and pay progression after 3 months.

Experience with SystmOne and NHS/general practice is preferred, and you will handle front desk duties, phone calls, online portal, and patient signposting. We value discretion, confidentiality and teamwork, and offer a rewarding role supporting patients through

Qualifications

• Experience in general practice or NHS environments is preferred.
• Must be able to start at 8am and work a full day (6.30pm) or part-time as required.
• Demonstrates discretion and confidentiality in handling patient information.

Responsibilities

• Provide a positive and friendly image to patients and visitors.
• Welcome patients on arrival and check them in via manual or touch screen.
• Manage appointments and on-line portal bookings, including cancellations.
• Answer calls promptly and handle patient queries professionally.
• Read, action and maintain the Patient Contact Waiting Lists in System One.
• Explain practice arrangements and requirements for new patients and temporary residents.
• Assist with post handling, clinic cancellations, and prescription processing.

Skills

SystmOne

Receptionist

Customer service

Telephone handling

Education

GCSE qualifications or equivalent

Tools

MS Outlook

MS Word

Excel

Job description

The Lionwood Medical Practice in Norwich is hiring Patient Care Advisors (receptionists) to join our busy team on a full-time or part-time basis. You will work from 8:00 until 18:30, with probation and pay progression after 3 months.

Experience with SystmOne and NHS/general practice is preferred, and you will handle front desk duties, phone calls, online portal, and patient signposting. We value discretion, confidentiality and teamwork, and offer a rewarding role supporting patients through