Patient Services Coordinator – Flexible Part-Time (24h/wk)

Glastonbury Surgery; Glastonbury; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Supportive environment

Flexible hours

Free parking

NHS Pension

No weekend work

Job summary

Glastonbury Surgery is seeking a professional Medical Receptionist to join our busy GP practice on a permanent basis, 24 hours per week. You will be first point of contact for patients, handling bookings, calls, and enquiries.

We offer a supportive environment, full training, and NHS pension; no weekend work and parking on site. The role requires excellent communication, confidentiality, and ability to work as part of a team.

Qualifications

• Previous experience in a receptionist, customer service, or administrative role.
• Excellent communication and interpersonal skills.
• Ability to work calmly under pressure in a busy environment.

Responsibilities

• Provide a welcoming and professional reception service to patients and visitors.
• Manage appointment bookings, cancellations, and enquiries via telephone, online and in person.
• Process patient requests in accordance with practice protocols.
• Register new patients and maintain accurate patient records using the clinical system.
• Handle incoming and outgoing correspondence.

Skills

Customer service

Telephone etiquette

Organisation

IT skills

Education

GCSE English & Maths

NVQ level 3 or equivalent

Tools

EMIS/Optum NHS systems

Job description

Glastonbury Surgery is seeking a professional Medical Receptionist to join our busy GP practice on a permanent basis, 24 hours per week. You will be first point of contact for patients, handling bookings, calls, and enquiries.

We offer a supportive environment, full training, and NHS pension; no weekend work and parking on site. The role requires excellent communication, confidentiality, and ability to work as part of a team.