Medical Receptionist

in Somerset; United Kingdom; Remote; GBP 21,000 - 27,000; Full time

Job summary

Glastonbury Surgery is seeking a Medical Receptionist to greet patients, manage appointments and assist with medical records at our Glastonbury site. The role involves handling enquiries in person, by phone and online, while ensuring confidentiality in line with GDPR and surgery policies.

You will work as part of a team on a daily rota, supporting the smooth operation of the reception desk and related duties with a patient-centered approach.

Responsibilities

• Reception desk - greet patients and respond to all enquiries
• Patient contact - respond to patient requests via telephone, online and in person
• Appointment management - book patient appointments in accordance with surgery protocols
• Management of medical records
• Preparation of consulting rooms
• Administration of forms and documentation
• Computer systems - use electronic systems to support with the communication and management of patient requests and medical records
• Confidentiality - maintain strict confidentiality at all times in line with GDPR and Surgery policies
• All responsibilities are shared across the team on a daily rota basis

Job description

Medical Receptionist - Glastonbury Surgery

Main Duties & Responsibilities

• Reception desk - greet patients and respond to all enquiries
• Patient Contact - respond to patient requests via telephone, online and in person
• Appointment management - book patient appointments in accordance with surgery protocols
• Management of medical records
• Preparation of consulting rooms
• Administration of forms and documentation
• Computer Systems - use electronic systems to support with the communication and management of patient requests and medical records
• Confidentiality - maintain strict confidentiality at all times in line with GDPR and Surgery policies.
• All responsibilities are shared across the team on a daily rota basis.

Glastonbury Surgery, Feversham Lane, Glastonbury, BA6 9LP