Patient Services Coordinator — Flexible Hours

NHS Scotland; Glasgow; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

NHS Pension Scheme

27 days annual leave

Flexible working options

Job summary

NHS Scotland is seeking a Service Support Officer for WestMARC at Queen Elizabeth University Hospital. The role involves coordinating waiting lists, scheduling appointments, and acting as a key contact for patients, carers and clinical teams.

The post is full-time and fixed-term for 1 year, based in Glasgow, with a structured pattern Mon-Wed, Fri day shifts and Thursday shorter hours. NHS experience desirable and strong IT and organisational skills are essential.

Qualifications

• Formal administrative qualification such as SVQ Level 3 or equivalent relevant experience
• Significant administrative experience within a busy office, customer service or contact centre environment
• Excellent communication and interpersonal skills with the ability to engage professionally with a wide range of people
• Strong organisational skills with the ability to prioritise competing demands and manage a varied workload
• Advanced keyboard and IT skills with experience using Microsoft Office applications and electronic systems
• Ability to work effectively as part of a team while using initiative and judgement to resolve issues independently
• Experience working within a healthcare setting and knowledge of patient-facing services would be advantageous

Responsibilities

• Coordinate and manage clinical waiting lists to ensure patients are appointed appropriately and within agreed timescales
• Act as a primary point of contact for patients, carers and healthcare professionals, providing a professional and responsive service
• Arrange appointments, clinics, transport and interpreting services to support the effective delivery of patient care
• Triage repair requests and service enquiries, ensuring issues are directed to the appropriate clinical or technical teams
• Maintain accurate patient records and data systems in line with information governance and confidentiality requirements
• Process a range of administrative tasks including correspondence, invoices and service documentation
• Provide support and guidance to colleagues and contribute to the smooth day-to-day operation of the service

Skills

Administrative experience

Communication skills

Organisational skills

IT skills

Teamwork

Healthcare knowledge

Education

SVQ Level 3 or equivalent

Job description

NHS Scotland is seeking a Service Support Officer for WestMARC at Queen Elizabeth University Hospital. The role involves coordinating waiting lists, scheduling appointments, and acting as a key contact for patients, carers and clinical teams.

The post is full-time and fixed-term for 1 year, based in Glasgow, with a structured pattern Mon-Wed, Fri day shifts and Thursday shorter hours. NHS experience desirable and strong IT and organisational skills are essential.