Entry Level Waiting List Secretary

NHS National Services Scotland; Dundee; On-site; GBP 18,000 - 26,000; Part time

Job summary

NHS National Services Scotland seeks a capable administrator to support waiting lists and theatre activity in the Trauma and Orthopaedic Department at Ninewells Hospital, Dundee. The role covers cross-cover within the team and requires professional communication with patients and staff.

Applicants should have experience with waiting lists in healthcare, and strong skills in Excel and Word. Knowledge of TrakCare would be advantageous.

Qualifications

• You should have proven experience in a team with waiting lists, ideally in a healthcare setting.
• Excellent communication, organisational and problem solving skills are essential.
• Flexible and able to work on your own or as part of a team; NHS policy knowledge is a plus.

Responsibilities

• Support the management of waiting lists and theatre activity in Trauma and Orthopaedic Department.
• Cross cover for others within the team as required.
• Communicate professionally with patients, families and hospital staff; use Excel and Word daily.

Skills

Communication

Organisational skills

Problem solving

Tools

TrakCare

Excel

Microsoft Word

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

An opportunity has arisen for an individual to join our team to provide a key role in supporting the management of our waiting lists, theatre activity and related matters within the Trauma and Orthopaedic Department. The postholder will be based in Ninewells hospital and will be expected to cross cover for others within the team.

You should have proven experience working in a team with an understanding of waiting lists ideally in a healthcare setting. You should possess excellent communication, organisational and problem solving skills. The use of software such as Excel spreadsheets and Microsoft Word is an important part of the day to day work. You will need to be a flexible individual with the ability to work on your own and as part of a team. Knowledge of NHS Tayside Access Policy and Waiting Times Guidance and experience of Trakcare booking and managing waiting lists would be advantageous.

The role requires the postholder to communicate in a professional manner with patients, their families and many different groups of hospital staff. This post can, at times, be pressurised therefore the ideal candidate would enjoy working in a challenging fast paced environment.

You will be required to comply with the Code of Conduct for Healthcare Support Workers in Scotland throughout your employment.

Informal enquiries should be made to Louise Roberts [phone], ext. 40467 or email [e-mail]

Hours of work: 25. Please note that the salary scale for this post is pro rata for part time hours.